Driving Business Growth, Enabling Business Transformation, Delivering Solutions for Digital Customer.

Co-found and lead day-to-day operations for an independent startup that addresses whitespaces in digital customer experience with a specific focus on Omnichannel customer communication management. Oversee and train five direct reports. Accountable for strategic planning & execution, P&L performance, financials, ROI, product roadmaps/development, team recruitment, deal negotiations, solution design & deployment, marketing & sales, branding, account relations, strategic partnerships, and business development.• Identified and secured new global business opportunities by becoming a strategic partner for CCM product vendor.• Optimized processes and reduced costs for clients by designing a digital communication hub, a solution based on microservices architecture to help organizations strengthen their digital and customer experiences in a scalable, compliant way.• Coauthored, published and distributed a whitepaper on Transforming Customer Experiences through partner channels.

Managed the digital consulting business of Digital engagement practice providing IT, information security, consulting, ITO and BPO services. Recruited, trained and managed 20 direct reports and 125 indirect reports. Accountable for thought leadership, strategic consulting, digital product/service offerings, methodology adoption/institutionalization, and knowledge sharing. Defined a methodology to support platform consolidation and migrations. • Delivered $12+ million in annual revenue by setting up and managing a global 175-member digital consulting team and responsible for defining methodologies, frameworks, and go-to-market digital consulting products and services.• Built, expanded and grew the consulting business of the $600 million digital engagement practice by focusing on delivering consulting and technology services.• Leveraged solution and consultative selling approach to successfully convert multiple strategic technology deals into digital transformational wins.• Increased downstream revenues by planning and executing multiple large consulting projects and workshops for marquee organizations: Neiman Marcus, Gilead, Prudential, and PepsiCo.• Delivered 45% profitability by devising and executing an annual strategic plan with growth/headcount targets and an operating budget to manage day-to-day consulting team activities.• Boosted consulting team utilization from 40% to 80% within one year by putting in processes and procedures that emphasized consultants billing on projects.• Led various projects to design and launch various product/service offerings covering areas related to digital transformation, enterprise collaboration, CMS strategy, information architecture, and roadmap / COE definitions.• Clearly defined methodologies with artifacts for product and platform selections for all components of unified digital experience with more than 400 parameters for each comparison.

Lead the consulting team in the Content Management & Portals group of Cognizant.

Represent the Business Collaboration, Content & customer experience service line for the GCSP, Media, Telecom, Securities and Capital Market Verticals.

Lead the Market Facing and solutions activities globally for Enterprise Content Management practice for BFSI and TMT Verticals

Lead Portal and Content Management Market Facing Activities for APAC region and Telecom, Media and Technology Verticals

Head the consulting practice of Content & Process Management group within Satyam, This team focus on Portals, Enterprise Content Management, Business Process Management & Knowledge Management