Stuart Ramsay Email & Phone Number

Peterborough, England, United Kingdom

Analysing and documenting business requirements for new mergers and acquisitions

City Of Johannesburg, Gauteng, South Africa

• Collaborated with clients and stakeholders to establish requirements and determine project goals.• Conducted thorough document analysis and participated in workshops to identify key business processes and workflows. • Wrote detailed documentation, including business processes, system processes, workflows, and functional requirements. to ensure clarity and alignment with stakeholder expectations• Worked closely with cross-functional Agile teams, including developers, QA testers, and project managers to ensure project success.

Bryanston

• Established client requirements, for local and international clients, using techniques such as workshops, JAD sessions, and document analysis, resulting in successful project outcomes.• Wrote comprehensive documentation, including business processes, system processes, use cases, and functional requirements, to ensure clarity and alignment with stakeholder expectations.• Created user stories and managed project backlog for Agile development, ensuring timely delivery of high-quality solutions.• Developed and executed test cases, ensuring that solutions met client requirements.• Logged, verified, and fixed bugs to ensure the quality of implemented solutions, resulting in an excellent user experience.• By working closely with clients and stakeholders and utilizing my expertise in Agile methodologies, I was able to support successful project outcomes and maintain excellent relationships with both clients and team members.

Rosebank

• Worked closely with both internal and external clients to gather requirements and ensure that their needs were met. • Served as a key liaison between clients and the development team, communicating client needs and translating them into actionable items. • Created comprehensive documentation such as business specifications, functional specifications and system processes to ensure that projects were aligned with stakeholder expectations.• Collaborated with cross-functional teams, including developers, testers, and project managers, to ensure project success and exceed client expectations.

Dunkeld, Johannesburg

• Wrote comprehensive documentation related to the company's software solutions, including system processes, use cases, installation guides, release notes, and system troubleshooting guides. • Wrote ad-hoc documentation required by the sales and support teams, ensuring that all client documentation met technical accuracy standards and conformed to the company's documentation guidelines.• Provided in-house training to staff on new features with each release, enabling them to provide excellent support and service to clients. • Developed clear and effective documentation that helped streamline sales and support processes, thereby improving client satisfaction and overall business success.

Johannesburg Area, South Africa

• Developed comprehensive documentation for the bank's online banking solutions. This involved creating end-user guides, online help resources, and interactive demonstrations to ensure that customers had access to the support they needed to use the system effectively.• Wrote training materials for in-house trainers, covering system processes and procedures and conducted in-house training to ensure that staff members were up-to-date with new features and processes.• Created sales presentations and product proposals to support the sales team in their efforts to attract new business and maintain relationships with existing clients.• Updated the training department's intranet site with the latest training resources and documentation, thereby ensuring that staff had easy access to the information they needed to provide excellent service to customers. • Contributed significantly to the bank's success in providing effective online banking solutions, delivering excellent service to clients, and maintaining a competitive edge in the market.

Ba, Communications

Studied part-time

Matric - University Exemption, General