Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level. Have an excellent commercial approach to solving problems and developing business processes.Professional Synopsis7+ years of extensive experience in People Management, Client Management in Operation: ITES-BPO.• 7 years of Strategic Planning & Operational Excellence.• 2 years as Team Leader-Operation (Customer Service - Inbound Voice - Inbound Sales, Outbound,).Key Skills and Competencies • Proven ability to lead, motivate and build successful teams. Proven influencer & negotiator.• Achieving targets in a dynamic and complex business environment. • Able to manage and develop a diverse group of highly skilled people.• Ability to manage operations within budgetary constraints. • Building and maintaining strong and effective relationships with suppliers and customers.Specialties: Area of Expertise• Situational and Inclusive Leadership• Project Management• Optimum Resource Utilization• Service Delivery (SLA)• Performance Management• Customer Service Management• Customer Satisfaction Enhancement • Client Management(Domestic & International)• People Management• Mentoring Skills• Delegating Skills• Crisis & Conflict Management• Teambuilding & Staff Retention• Operational Excellence• Recruitment• Training