Provide Tier II/III support to end users (internal employees and external partners) by efficiently identifying, analyzing, resolving, and documenting hardware and software issues.Assist with the administration and development of the Active Directory domain infrastructure, AD Group Policies, Exchange Online, and 0365 services.Identify and report cybersecurity risks within the environment and provide corrective mitigation strategies.Maintain patch management of end-user, software, and… Show more Provide Tier II/III support to end users (internal employees and external partners) by efficiently identifying, analyzing, resolving, and documenting hardware and software issues.Assist with the administration and development of the Active Directory domain infrastructure, AD Group Policies, Exchange Online, and 0365 services.Identify and report cybersecurity risks within the environment and provide corrective mitigation strategies.Maintain patch management of end-user, software, and operating systemsAssist with end user onboarding/offboarding procedures.Participate in project planning and implementation projects using the Scrum method.Assist with asset tracking of IT hardware and software within Sharepoint.Evaluate IT systems, processes, tools, and policies with a focus on continuous improvement.Follow established change management procedures relating to all Infrastructure moves, additions, and changes.Monitor, maintain, and document support requests through Salesforce and provide status updates to end users.Assist with the development and maintenance of technical and end user guidance documentation.Provide end user training where required. Show less