Sravan Kumar Email & Phone Number

United Kingdom

As Payroll Manager for a global client, I lead payroll teams across the UK & Ireland, ensuring full compliance with UK payroll regulations, HMRC guidelines, and Real-Time Information (RTI) submissions. I focus on delivering exceptional customer service and building strong partner relationships, driving CSAT consistently to positive levels (green RAG.

Cochin Area, India

In this leadership role, I managed diverse teams across technical operations, including Implementation (voice & non-voice), Data Migration, First Run, Technical Support & Delivery, and QA. My efforts were directed at optimizing operational efficiency, enhancing team performance, and driving business revenue growth through successful project management and.

Kerala

• Managed UK payroll & technical operations with a high volume of clients. Assisting operations manager in delivering payroll and technical services to both internal & external customers with high accuracy & SLA’s..
• Successfully managed to implement multiple SMB customers into business ensuring all the customer needs are met.
• Working closely with the sales, Development, Data migration, and support teams to successfully implement new clients, thereby handholding the clients from the beginning until the end of the project.
• Maintaining weekly action items, status reports, and escalating issues as required.
• Managing the level-1 technical support and delivery teams, providing solutions to all internal and external client requests.
• Developed a process within the team to improve communication and instilled a team mentality versus a routine support center mentality reducing the case turnover by 66%.

Kerala

• The primary role is to manage payroll/technical operations and provide the first-class service to customers. Ensuring that staff is motivated, monitored and measured in-line with company targets and performance.
• Supported Sr. Operations Manager in maximizing the effectiveness and efficiency of the teams to provide first-class and quality payroll service to customers.
• Handled client calls daily/weekly, interacted with new customers, reported issues, resolved queries, track customer complaints to closure.
• Reviewed process metrics & performed risk analysis and provide mitigation plans.
• Developed project plan and driven the project efficiently and successfully completed the project within agreed timelines.
• Improved productivity by 30% through direct sign off’s, automation, payroll re-allocation.

Hyderabad, Telangana, India

• Worked as part of Payroll Operations – Global view UK, SAP-HR/CRM functionality.
• To Process End to end (Input/T&A validation, Simulation, reconciliations, Live, BACS, GL, RTI/P35, EOY/SOY) payroll activities and maintain necessary evidence for audit.
• Client management and query (ESS) handling on CRM, managed peer clients, UAT testing & additional responsibilities.
• Managed client escalations and report delivery.
• Responsible for Engagement initiatives with Microsoft UK and Process the monthly payroll for Microsoft client.
• Successfully conducted UAT and went live with over 3000 Microsoft UK Employees. The scope of this activity encompasses Payroll Processing, SAP Reports generation and Payroll Reconciliation.