An accomplished IT Professional and Certified Scrum Master with cross-functional experience across highly reputed business establishments, specialized skills in Agile, Service Management, Project Management, Change Management, Problem Management, Client Relationship Management and Team Management• Knowledge of agile methodology & frameworks like Scrum; possess strong knowledge of Scrum theory rules and practices; basic knowledge of software development processes & procedures; guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks • Forward-focused Technical Program Manager with insightful experience on project management activities inclusive of project scoping, planning & estimation, finalization of technical & functional specifications, resource planning and quality management for the solutions• Focus on maintaining good relationships with clients and improving the company's services to keep them satisfied; helping in resolving technical problems, managing team performance, tracking finances and control the quality of service delivery• Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting & establishing service improvement activities when required; monitoring, controlling and supporting service delivery; ensuring systems, methodologies and procedures are in place & followed• Skilled in building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving; removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impedimentSKILLS • Project Management • Agile and Waterfall Project management • Stakeholder Engagement • Change Management • Risk mitigation • Reporting • People ManagementTOOLS • JIRA • Confluence • Microsoft Project Professional (MPP) • Sharepoint