Sravani G Email and Phone Number

Collected data from various university departments and merged datasets using Excel, ensuring data accuracy and consistency.Applied data transformations in Excel and Power BI to prepare datasets for analysis.Generated comprehensive reports and created interactive visualizations in Power BI, representing student data metrics such as grades and attendance across different departments.Provided data-driven insights to department heads and faculty, supporting academic and administrative decision-making.Assisted with customer support, including resolving login issues, and providing authentication services using Azure.Helped students and professors with course setups, resolving issues related to Canvas and its integration tools.Collaborated and trained a team of two undergraduate ITS technicians and one Graduate Assistant, promoting high morale and time management.Skills Highlighted: Data Collection, Data Transformation, Power BI, Microsoft Office, Collaboration, Communication Skills, Time Management, Business Processes

Provided front-line technical support to students, staff, and instructors.Maintained a ticketing system to track and resolve technical issues. Documented user problems accurately and efficiently to ensure timely resolution.Developed technical proficiency through troubleshooting and problem-solving. Implemented effective solutions to restore functionality and minimize user downtime.Skills Highlighted: Technical Support, Troubleshooting, Documentation, Communication Skills, Customer Service, Problem-solving.