• Worked on Agile Scrum Methodology experience in estimating story points to User Stories, attended sprint planning meetings, daily standup meetings, sprint reviews, and sprint retrospective meetings.• Involved in all phases of software testing life cycle (STLC) like, Software requirement analysis, designing, test execution, and bug reporting.• Prepared automation test scripts to validate various functionalities using Selenium WebDriver using Java.• Administered ServiceNow instances, including configuration, customization, and maintenance tasks to support organizational needs.• Managed user access, roles, and permissions within the ServiceNow platform, ensuring compliance with security policies and standards.• Tested independent and dependent modules involved in the Requirement Traceability Matrix to map and track user requirements with test cases.• Responsible for developing the scripts to support Jenkins (Continuous Integration) of the scripts with the build server.• Automation Execution, Test cases execution, and Defect tracking.• Defect Reporting and Monitoring to closure.

• Created and executed detailed test cases with step-by-step procedure and expected results and maintained the test logs, test reports, test issues, defect tracking using Jira.• Responsible for Identification of the required regression scope, automation scope, and automated test scripts review and strategy for automation testing.• Performed Smoke testing for every build to determine if the build is stable and ready to perform System Testing.• Retest the defects that appeared in UAT when fix deployed back on Testing environment and responsible to identify & test regression package.

• Automated ServiceNow modules using the Automated test Framework for test cases. Gained experience in working with Python scripts for automation of test scripts.• Experience in ServiceNow Automation Testing Using Test Framework (ATF).• Converted Manual scripts into ATF Scripts, Improving testing efficiency and accuracy.• Conducted regular team meetings to review progress, address challenges, and provide mentoring and support to team members.• Proficiently detected, classified, and reported bugs through the Defect tracking system.• Provided comprehensive knowledge transfer (KT) to newly onboarded team members on ServiceNow modules and processes.• Supported bi-weekly deployments and provided valuable insights to the team.• Collaborated with cross-functional teams to understand software requirements and create comprehensive test plans and strategies.• Developed and executed automated test scripts using Selenium WebDriver, ensuring efficient and accurate testing of web applications across different browsers and platforms.• Implemented Behavior-Driven Development (BDD) using Cucumber, writing feature files and step definitions for clear communication between technical and non-technical team members.• Played a proactive role in testing Web-based applications in the Finance domain (Audit Lobby and Time Lobby)

• Worked on testing Web-based applications in the telecom domain, supported with AT&T Network.• Accountable for testing UAT functionalities and ensuring adherence to requirements.• Developed and maintained test cases and managed test data effectively.• Executed test cases in the Test Lab using ALM QC.• Scheduled and delivered project requirements to the team by gathering inputs from the Client.