Sravanth P Email & Phone Number

Edmonton, Alberta, Canada

Toronto, Ontario, Canada

• Converting requirements into user stories for end developers to understand functional requirement. • Created functional and technical specifications documents for various ServiceNow modules. • Controls the receipt, identification, storage, and withdrawal of all supported CIs. • Provides information on the status of CIs. • Maintains status information on CIs. • Worked with different teams to discover and maintain their Assets in CMDB. • Managed the Software Asset management end to end. • Configured ServiceNow to receive any instant notifications of any configuration changes in cloud environment & populate the CI's into CMDB. • Customization and Maintenance of ITIL modules such as Incident Management, Change Management, Problem Management, Knowledge, Service Catalog, CMDB in ServiceNow. • Plan, test and upgrade instances, upgrading instances since Quebec release. • Customized PPM solutions for ERP and CRM systems. • Designed and integrated Workday, ServiceNow and ADP part of HR implementation. • Integrated CRM, ERP and fulfillment applications part of CSM implementation. • Integrated AWS and JIRA as part of cloud management. • Re-designed workflows using workflow editor, Reconciled complicated workflows to simpler form. • Created Buttons and context menus both on form and lists using UI actions. • Developed and implemented various process improvements within the team as per ITIL methods and practices.

Toronto, Ontario, Canada

• Design, develop and test solutions built on FedEx internally hosted ServiceNow platform.• Actively participate in daily Scrum meetings and regular sprint planning, review, and retrospective meetings.• Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists.• Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.• Involved in working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools.• Run reports, configure service level agreements (SLAs) and perform instance branding and customization.• Developing different Reports like Bar Charts, Pie Charts, List Reports and Scheduling Reports.• Gathering data and defining data and formatting the data in ServiceNow.• Worked directly with End users to resolve issues within ServiceNow.• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now.• Manage data with tables, the configuration management database (CMDB), import sets and update sets.• Used JDBC and ODBC of Data Sources for setting up the configuration database in Service now.• Involved in developing workflow customizations and performing quality assurance testing and user acceptance testing.• Designing solutions to enhancement requests by developing in JavaScript, Jelly and implementing workflows.• Developed ServiceNow Software solutions using Web Services, MYSQL, XML, HTML, CSS, and JavaScript.• Worked on Project portfolio management (PPM) and created custom applications by Business rules, UI policies.Environment: Service Now, ITIL, JavaScript, Jellybeans, Web Services, XML, DHTML, jQuery, JSON.

Toronto, Ontario, Canada

• Involved in analysis of end user requirements and business rules based on given documentation and worked closely with tech leads and Business analysts in understanding the current ServiceNow system.• Developed solutions in the Service-Now platform that are ITILV3 compliant and defined business solutions for ITIL users.• Setup the process for Incident Management, Problem Management, Knowledge Management, Change Management, Asset Management and Service Catalog.• Involved in coding the Business Rules (Server-Side Scripting), Client Scripts (Client-Side Scripting), Script includes in the ServiceNow.• Worked on Project and Portfolio Management tool (PPM) for Budgeting. (Actual vs Forecasting) • Set up the SLA for the incident, problem, change management processes as per the requirement • Worked with business analyst to create and modify Service Catalogs and Request Workflow Designs.• Designing the Content Management System for Varian system which involved CSS, Service catalogs • Responsible for creating various workflows for Incident Management, Change Management, Service Requests and SLA's.• Created API's using SOAP. Created RITM using SOAP API and not with catalog task.• Imported Configuration Items (CI) from third party applications using import set tables • Worked on creating users, roles, groups and Configured LDAP Server and LDAP Listener for updating the user and group table record • Responsible for creating homepages including basic reporting, gauge configuration and dashboard.• Created Order Guides for New Employee and Contractor On boarding, Terminating Employee and Transfer of Employees.• Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps.• Loaded Assets and Configuration Items, Created relationships between Cis and Assets.Environment: Service-Now, Asset Management, Incident Management, Problem Management, HTML, Java script, CSS, CMDB.

• Helped implement ServiceNow Project Portfolio Suite (PPS) of Applications, inclusive of applications such as Project Management, Demand Management, Resource Management, Agile Development & Test Management.• Enhanced various ITSM modules of ServiceNow such as Incident, Change and Problem management • Developed and customized scheduled reports as per requirements from management.• Provided day-to-day ServiceNow Administrative support to all internal departments.• Gathered Business Requirements from Helpdesk users and CRM users to understand the existing functionality, current state processes, and the tools to get a better view of the Business Processes and Functionalities to develop and configure the ServiceNow Platform.• Responsible to document and maintain all requirements, implementations and approved ServiceNow processes.• Used Import sets and Transform maps to import data into ServiceNow from external data sources.• Developed Application UI Configuration for different modules (Incident, Problem, Change, Release, CMDB and Service Catalog and other modules).• Designed Workflows along with standard Workflow templates, which can be reused.• Supported teams responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering, and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing and user acceptance testing.Environment: ServiceNow (Eureka), Agile, JavaScript, CRM, CMDB, Incident management, Change management, Problem management, Service Catalog, User Administration, Service Level Management (SLM).

Diploma Of Education, International Business Management, 3

Diploma Of Education, Business Administration And Management, General, 3

Bachelor Of Applied Science - Basc, 68