Sravya Yella Email & Phone Number

New York, Ny, Us

• Identify the current system architecture and update the repetitive tasks with the process of automation• Migrated and established salesforce MFA and enabled provisioning to Salesforce with OKTA• Migrated telephony to Service Cloud Voice to enhance the call quality to the contact center agents• Provide production support for planned releases• Created real time metrics to analyze the status of the agents on call• Triaging the bugs/ defects reported by the agents• Manage Salesforce security including roles, profiles, sharing rules, workflows, and public groups

Danvers, Ma, Us

• Translate functional requirements into technical design and develop robust solutions for each planned release• Identify the deficiencies in the process and areas to improve• Produce optimum code to meet design specifications using Apex, VisualForce, lightning components and other technologies• Perform advanced salesforce administration (Sandboxes management, Salesforce release and patches, User management, workflow and approval rules, Permission Sets etc.)• Perform data migration tasks/data load and environment setup/management whenever applicable• Help with triaging and fixing defects for the planned releases and production• Maintain and customize Sales Cloud, High-Velocity Sales (HVS), and Salesforce CPQ

Boston, Ma, Us

Danvers, Ma, Us

• Partnered with internal Business teams to develop roadmaps and define business processes while creating associated system requirements.• Helped users and managers with the development and scheduling of reports and dashboard• Performed Unit Testing on the application internally for each release or upgrade in Salesforce.• Documented and conducted training for the field users on the new releases in Salesforce.• Identified top support issues and developed a plan to address proactively

Bangalore, Karnataka, In

Web Application Development - (Java, Spring MVC, JSP, HTML5, Jenkins, APIs , Selenium , JIRA , HP ALM) Developed Business Requirements for an American Express Web Application with Java Spring MVC Framework. Also implemented the front-end functionality with HTML5 and JSP. Automated the real-time log analysis process to mitigate defect logging. Worked ably on the modules to access servers , database and process the information which concentrated on optimized queries, improving the performance in view of large data sets.

Bangalore, Karnataka, In

Question Paper Repository - (Java Application)Developed an Java Application for automated correction of hands on test conducted in companies where the Tags for html correction are already pre-defined and automated and evaluates the coding standards of students.

Master'S Degree, Information Systems

Bachelor'S Degree, Computer Science