Sraya Sinha Email & Phone Number

Pune, Maharashtra, India

> Provided expert-level technical support for A10 Load Balancer products, including Thunder Series ADC, TPS DDoS protection, WAF, and CGN, focusing on configuring, deploying, and troubleshooting to ensure optimal performance.> Played a key role in mitigating live DDoS attacks by applying advanced techniques and leveraging features of A10 products, effectively minimizing downtime and maintaining service availability.> Assisted in resolving multiple production-impacting situations by quickly identifying root causes and implementing timely solutions, demonstrating strong problem-solving skills and technical expertise.> Collaborated with various large telecom vendors to isolate and resolve network issues, fostering productive partnerships and ensuring seamless operation of telecommunications infrastructure.> Contributed to the training and on-boarding of new hires, sharing knowledge and best practices to facilitate their integration into the team and improve overall performance.> Engaged closely with Escalation and Engineering teams to reproduce complex issues in lab environments, providing valuable insights and data to facilitate problem resolution and product improvement initiatives.> Maintained key performance indicators (KPIs) related to customer satisfaction, response times, and issue resolution, ensuring adherence to service level agreements (SLAs) and continuously striving for improvement.> Configured and maintained network infrastructure, including routers, switches, firewalls, and load balancers, to support optimal performance and security.

Chennai, Tamil Nadu, India

> Handled level-1 Network Security Management cases> Worked with customers over the remote session to identify, diagnose, and troubleshoot thenetwork issue.> Troubleshooting, Configuring & Upgrading Junos Space Network Management Platform (JA2500 & VMs) and Juniper Security Analytics> Assisted customer in setting up the firmware in Junos space for performing the upgrade to the SRX and EX devices which are being managed by the Junos Space> Upgradation of the Junos space and configuring Junos Space in Cluster> Logging into NMS servers and collecting necessary information’s including logs, error messages, and other relevant details, in order to identify and troubleshoot the issue> Provide customer advocacy for documentation and timely update for reported issues> Managing policies and helping customers in creating the policy configuring and t-shooting of the issues.> Installing the IDP signature to the SRX using Junos Space> Configuring the Log collector to store and Index the logs to see in the Security Director> Managing the NAT, IPS, Firewall, and VPN Policy using Junos space and assisted the customer on the encountered issues on them for SRX firewalls.> Replicating the reported issue in our lab environment and update the customer with our findings/resolution/workaround or next action plan.> Involving L3/Engineering team if required to provide solutions to the customer within the definedSLA & Keeping the track of case until resolution.> Provided the RCA in case of any issue encountered.> Identify the hardware & software-related issue and process the RMA (Return Material Authorization) in case of hardware issue.

Bachelor Of Technology, Cse

12Th, Science