Samuel Raymond Email & Phone Number

Houston, Texas, United States

Enhanced IT Operations: Analyzed and resolved complex user issues by leveraging test scripts and troubleshooting methodologies, ensuring prompt and effective resolutions.Hardware Deployment Expertise: Configured, tested, deployed, and decommissioned hardware systems, optimizing project timelines and resource utilization.Technical Documentation: Maintained accurate records of network configurations, hardware specifications, and software licenses to ensure compliance and operational transparency.Client-Centric Support: Delivered exceptional technical support to end-users, building trusted relationships and enhancing user satisfaction.Technical Proficiencies Applied: Utilized tools and technologies such as Active Directory, PowerShell, and network monitoring systems to streamline IT operations and ensure system reliability.Collaborative Projects: Supported cross-functional teams in achieving 98% success rate in project goals by providing on-site technical expertise and proactive solutions.

Houston, Texas, United States

Provide technical support to end-users, including hardware and software troubleshooting, virus/malware removal, and network connectivity issues.Manage multiple tickets simultaneously using management systems such as Microsoft NAV, ensuring timely resolution and customer satisfaction.Utilize remote access tools to provide quick support and minimize downtime for customers.Collaborate with other departments, including Sales and Engineering, to provide technical expertise and improve customer experience.Train and mentor junior technicians, providing guidance and support to improve technical skills and knowledge.Maintain accurate and up-to-date documentation for all work performed, ensuring compliance with company policies and procedures.Participate in on-call rotations to provide after-hours support for critical issues.

Houston, Texas, United States

Assessed system hardware and software and suggested modifications toreduce lag time and improve overall speed.Analyzed Hardware issues to identify troubleshooting methods neededfor quick remediation.Tested and installed motherboards, processors and graphics cards ondesktops and laptops for corporate staff.Used diagnostic tools to identify hardware failures and replacenon-functional components.Imaged and prepared new computers for integration into companynetworks and systems.Maintained accurate records of communications, remedial actions andinstallation activities.Documented changes and actions in computer-based tracking system.Adhered to safety protocols and policies to reduce workplace hazards.Explained diagnostic findings to customers and outlined repair or serviceoptions.

Houston, Texas, United States

Analyzed software issues to identify troubleshooting methods needed for quick resolutions.Patched software and installed new versions of Windows and MacOS systems to eliminate security problems and protect data.Assisted customers through ticketing system to identifying issues and explained solutions to restore service and functionality.Configured hardware, devices and software to set up work stations.Backing up data for customers.Familiar with Group and SLA Policy.Fundamentals of managing user accounts and OU's.

Lake Jackson, Texas, United States

Maintained orderly kitchen with high attention todetail and organization of supplies.Preformed food expulsion by monitoring dates,rotating stock and following proper storageprocedures.