Susan Elbag Email & Phone Number

Lunenburg, Massachusetts, United States

• Manages all print and non-print Young Adult materials including collection development and weeding items• Responsible for planning, booking, and delivering a wide variety of programming for grades 6-12 year-round• Collaborate with other library departments and local community organizations on programming• Closely manage budget allocations from municipal, trust, and donated funds for all aspects of Young Adult services• Create and manage social media posts for Young Adult… Show more • Manages all print and non-print Young Adult materials including collection development and weeding items• Responsible for planning, booking, and delivering a wide variety of programming for grades 6-12 year-round• Collaborate with other library departments and local community organizations on programming• Closely manage budget allocations from municipal, trust, and donated funds for all aspects of Young Adult services• Create and manage social media posts for Young Adult programs and services posted on Facebook and Instagram• Write press releases for all Young Adult programs and compose monthly Teen Room email newsletter• Create marketing materials (flyers and social media graphics) for Young Adult programs and services utilizing Canva• Instruct patrons of all ages in the use of computers and other library technology including Libby• Responsible for managing teen patron behavior while in the library• Collect and report library statistics relevant to Young Adult services• Provide Readers’ Advisory services for the Young Adult collection (plus Adult and Children’s collections as needed)• Cover the circulation desk on a rotating schedule using Evergreen to check materials in and out, assist patrons with reference questions, and answer phones as needed• Build Young Adult programs onto the library event calendar using Assabet and monitor program registrations• Seek out supplemental funding (including state and federal grants) for additional library programs• Supervise library pages and assist with training new hires as needed• Attend conferences, workshops, webinars, and meetings for professional development Show less

Gardner, Ma

• Process orders through EFI Radius• Obtain and evaluate all relevant information to build new items in Radius (new graphics or designs)• Effectively communicate with both customers and sales representatives from order entry to shipment• Coordinate with various internal departments to resolve customer complaints• Prepare and distribute customer activity reports (ie, inventory min/max, sales reports) as needed• Continually training on the principles of flexographic printing… Show more • Process orders through EFI Radius• Obtain and evaluate all relevant information to build new items in Radius (new graphics or designs)• Effectively communicate with both customers and sales representatives from order entry to shipment• Coordinate with various internal departments to resolve customer complaints• Prepare and distribute customer activity reports (ie, inventory min/max, sales reports) as needed• Continually training on the principles of flexographic printing and packaging• Monitor the production schedule to ensure customer orders are meeting on time delivery Show less

West Boylston, Ma

• Use Evergreen to check materials in and out and request material from other libraries• Help patrons with locating books, suggest books patrons might like based on their interests• Create seasonal bulletin board designs• Assist Children’s Librarian with activities and events• Shelve returned material and pull for upcoming reservations

Holden, Ma

• Key SAP user providing guidance and training to CSRs and Sales as needed• Collaborated with multiple departments throughout all North American plants to project completion• Managed a core group of customers, averaging 400 orders processed a month, through all stages of production until delivery• Primary point of contact for problem solving and training CSRs in SAP and department best practices• Team lead overseeing daily workload and managing tasks for a team of 4… Show more • Key SAP user providing guidance and training to CSRs and Sales as needed• Collaborated with multiple departments throughout all North American plants to project completion• Managed a core group of customers, averaging 400 orders processed a month, through all stages of production until delivery• Primary point of contact for problem solving and training CSRs in SAP and department best practices• Team lead overseeing daily workload and managing tasks for a team of 4 employees• Maintained a successful working relationship between customers and multiple internal departments providing timely and accurate details regarding order timing, samples, and complaints• Created SAP work instructions that were distributed throughout the company for training • Resolved customer complaints in a professional and courteous fashion and help determine best practices on quality or service issues• Conducted interviews for temporary contract Customer Service placements• Responsible for pricing finished good products for multiple plants• Updated daily incoming sales report distributed to Upper Management prior to converting to SAP• Monitored and tracked customer shipments sending out CoA/SDS/POD/pricing documents as needed Show less

Manchester, New Hampshire

• Sell and complete ticket orders for various sporting, entertainment, and musical events.• Assist managers, as a senior member of the staff, with training of new employees.• Provide top-notch customer service by assisting with all aspects of ticket sales.• Process group and club seat orders for all events as additional responsibilities.

Concord, New Hampshire

• Provide accurate and continual communications on all aspects of order creation and fulfillment with internal and external clients • Monitored clients’ forecasts to spot trends and anticipate future needs to lessen stock issues and to encourage a more economical and efficient product flow and purchasing schedule • Managed all steps of projects from start to finish mediating between the client, the plants, and sales to make sure that all transitions went smoothly and that… Show more • Provide accurate and continual communications on all aspects of order creation and fulfillment with internal and external clients • Monitored clients’ forecasts to spot trends and anticipate future needs to lessen stock issues and to encourage a more economical and efficient product flow and purchasing schedule • Managed all steps of projects from start to finish mediating between the client, the plants, and sales to make sure that all transitions went smoothly and that nothing was overlooked • Tracked inventory levels as well as board stock for future production • Utilized SAP to process orders through the EDI system • Achieved all goals associated with cash flow for the company as related to assigned accounts • Completed basic training on Kaizen and Lean Six Sigma practices and principles • Contributed to the GPI Quarterly Newsletter, proficient experience with Microsoft Publisher and Adobe• President of the Community Involvement Team organized and marketed fundraisers, donations, and volunteer opportunities that bettered the surrounding communities. Monitored team’s budget and finances Show less

Londonderry, New Hampshire

• I was responsible for all aspects of guest services for an upscale salon in Southern NH.• Working within the guest services team, I answered phones, booked appointments, and checked guests in and out for their appointments.• I helped to track sales trends as well as monitor monthly sales goals and appointment bookings.

Manchester, New Hampshire

• Provided excellent customer service to clients throughout every step of their project.• Became proficient with SalesForce and Basecamp to organize projects and billing.• Managed employees on a daily basis to make sure that work was being completed efficiently.• Created reports that tracked the profitability of each project.• Facilitated project development by effectively communicating client’s needs to the developers.

Manchester, New Hampshire

• Sold and processed ticket orders for the team including organizing mass mailings.• Provided outstanding customer service to the fans within all aspects relating to a sports team.• Managed the customer database, which included over 40,000 accounts.• Acted as a liaison to web designers regarding current issues and upcoming projects.

Livermore, Colorado

• Organized and led daily activities with the children ages 3 - 13 including arts and crafts.• Taught children ages 6 -13 how to ride and take care of horses on all levels.• Participated in ranch activities to entertain guests such as the hayride, square dance, and staff show.

New London, New Hampshire

• Operated the box office to sell tickets to various theatre events.• Opened and closed as needed• Assisted front of house during performances

Master Of Library & Information Science - Mlis, Children And Youth Library Services

Ba, English

Education record

English, Psychology