Snehal Chauhan Email & Phone Number

Ahmedabad, Gujarat, India

Ahmedabad Area, India

I am responsible for building and developing a first class, sustainable Managed Services business, capable of delivering and exceeding customer expectations. I achieved this by having a clear understanding of the challenges and opportunities our customers face, developing relevant technical solutions and driving operational efficiency and service.

• Owner of end-to-end CUSTOMER NOC operations of Incident, Change, Configuration, Performance for the CUSTOMER NOC
• Managed global teams including up to 28 direct and indirect reports; developed staffing plans, managed workloads, defined deliverables, hired resources, conducted performance reviews, and ensured compliance with.
• Instrumental in designing & owning Application Processes based on ITIL Standards.
• Monitor, control and Project delivery; ensuring systems, methodologies and procedures are in place and followed.
• Drive internal and third-party service review meetings covering performance, service improvements, quality and processes Meeting Support
• Acted as first point of contact for all operational processes, client requests (Incident, Problem, Change and Request Management), escalations, etc.

Mumbai

• Managing Major Accounts, New Business Development for IMS
• Generating and closing opportunities for entire range of product and services portfolio of Team Computers Pvt Ltd including It services, Servers, Storage, Backup Solutions, Security Solutions, Server Virtualization.
• Conceptualizing and implementing competent strategies to penetrate new areas and expand existing ones for acquiring new corporate accounts.
• Analyzing customer problems positioning relevant Products and providing first level technical support.
• Taking lead in the solution designing for the client requirement & driving the presales team wherever required.
• Relationship with Principals and vendors to provide benefit through better pricing

• Server Administrator The role is for a full time, experienced Hyper V, Exchagne and AD Server support analyst. Key responsibilities and duties include:
• Day to day management and support of Hyper V Servers, Exchagne and AD Server
• Working as part of a close-knit team of technical specialists in delivery and projects
• Day to day management and support of wintel servers
• Support for Xenapps/ Xen Desktop/Citrix servers
• Extensive use of the ITSM ticketing system to manage workload

• Application Support Manager (Applications Support & Training) Jan 08 – August 09
• Strategic project assignment to set up & manage the Technology Problem & Incidence Management process & interface for all users of the organization as per ITIL guidelines
• Work with the software development team to reduce the number of errors in the systems and formulate a roadmap for scaling up the capacity of key application through performance testing
• Formalized and Implemented the Change & Configuration management process across all business applications to ensure compliance with the Audit Parameters
• Monitor and report the application downtime at branches to senior management and drive initiatives to control the same to be within acceptable limits by using application monitoring tools
• Drive hardware optimization & application/ database performance improvement initiatives in teaming up with the Tech Infra team to ensure applications are able to sustain the growing quantum of transactions

Office-IT Jan 05 - Jan 06

Sr. Network Engineer Jan 03-June 05