Sara Christenson Email & Phone Number

Madison, Wisconsin, United States

Plan coverage for 31 city routes daily; assigning overtime to cover vacancies while referencing previous assignments to distribute work fairly.Create daily and weekly schedules to suit the needs of the business, and to honor employee’s medical restrictions and approved time off. Review overtime from the previous day and get statements from employees who worked past their approved hours. Review timekeeping and correct errors; submit various types of leave for employees as requested. Conduct 2 safety observations daily to ensure carrier’s compliance to safety policies. Monitor office and street times via reports, address and log performance issues daily. Set expectations with carriers regarding departure and return times daily. Maintain contact with 59 regular carriers and up to 6 part time flexible employees regarding estimated return times, delays, and availability to assist other carriers. Maintain communication with superiors regarding any issues with timely delivery. Investigate and resolve up to 15 customer service inquiries daily.

Columbus, Wisconsin, United States

-Record mail volumes daily for 3 city routes.-Run daily performance reports to view carrier's street and office times from the previous day and address discrepancies regarding projected times.-Run a daily workload report to view carrier's projected street and office times in order to give expectations based on the day's volume.-Enter carrier assignments and pivots into Dois and Geo delivery to capture their total expected hours for the day.-Run the Dois workload status report to view total office, street, route and overtime hours for the day. -View carriers daily mail volumes, projected office hours, auxiliary assistance time provided or received, and projected leave and return times.-Verify the 5 rural carriers are completing all 6 necessary scans on a daily basis.-Input and verify 5 rural carrier's office, loading and street times daily.-Monitor 5 collection boxes and ensure they get scanned by the carrier daily.-Monitor carrier timeliness and status throughout the day using an online tracking program.-Check package status on a regular basis, and consult carriers regarding those which didn't receive a delivery scan.-Perform safety observations for driving, loading and delivering.-Review and verify fuel receipts from the carriers.-Investigate and resolve up to 5 customer questions per day.

Madison Wi

- Update and maintain electronic records and paper files of the 1000+ vehicles overseen by the Madison Vehicle Maintenance Facility.- Utilize the computer program SEAM to enter up to 30 invoices a day, which includes itemized costs, labor performed, parts used, and number of labor hours associated with the repair. - Request funding authorization to pay auto repair contractors and utilize Excel to track fiscal year spending and balances. - Reference the Voyager Mastercard Excel spreadsheet to identify the correct payment method based on invoice total and card spending limits.- Run a weekly report showing which vehicles are due for their scheduled maintenance inspection and oil change. Mail oil filters with an inspection checklist to affected stations, informing the staff and requesting they schedule service with their contractor.- Run reports monthly regarding vehicle usage, and refer to AVUS, a program used to log mileage, to identify and correct any errors.-Write mileage cards monthly for pool vehicles at the VMF and other stations; log mileage data to upload with the AVUS corrections sheet.- Fill out and send forms to Voyager Mastercard for credit limit increases, vehicle transfer from station to station, to order cards for new vehicles and to cancel cards as needed. - Brought filing system up to date by categorizing invoices by 3 fiscal years and discarding 2 years worth of old paperwork, only saving those which met permanent file criteria. - Rotate files yearly and discard of outdated paperwork, saving only what meets permanent file criteria.- Rearranged the spare key cabinet, which contains over 1,000 keys, to increase ease of use. Verified key codes with postal stations when discrepancies were found, typed and printed a new key log with current information.

Madison Wi

- Organize and arrange 100-500 large pieces of mail, 2-6 trays containing 700-1500 letters and up to 250 packages in order of the assigned route.- Review vacation holds and mail forwarding requests on a daily basis, taking appropriate action with the customer's mail.- Review names and addresses at every stop to ensure accuracy while delivering to the 400 - 600 residents on the assigned route.-Establish and maintain good rapport with customers; answer questions and provide forms for mail holds and change of address. -Get customer signatures and verify identity as needed for restricted delivery items.- Properly endorse any undeliverable mail, and place in the corresponding hold out at the station.- Collect up to 300 pieces of outgoing mail and packages on a daily basis.- Established techniques to best utilize my time. I would split up heavy full coverage mail between 2 days and divided up the addresses to keep my mail bundle at a manageable weight, which allowed me to keep a good pace. I also would organize packages in order, and plan to drop off heavier and bulkier packages when I was driving by as opposed to doubling back. By implementing these techniques, I was able to save 45 minutes to an hour everyday.- Successfully submitted a request to change the order of some streets and addresses within my route to streamline delivery. Once implemented, I gained 20 extra minutes of time on my route.

2916 Atwood Ave, Madison Wi

• Deliver orders to 30 - 40 customers daily.• Route 2-4 delivery stops per run according to neighborhood and time of order and discuss options with fellow drivers in order to prioritize customer satisfaction.• Cut pizzas for kitchen staff while waiting for orders to be prepared.• Take payments, give change and get signatures for credit and debit cards, secure cash and receipts for the entirety of the shift.• Run a sales report at the end of the shift and calculate the amount of credit card tips, total sales and money owed to the business. Document sales and tips and turn in with cash owed to management.• Improved food safety by stressing the importance of proper handwashing to colleagues, since the delivery staff assists in cutting pizza. Once this was brought to everyone's attention, nearly 100% of the staff utilized better handwashing practices. • 99% satisfaction rate from customers due to my friendly demeanor, prompt delivery times and handling of complaints. I was the #1 choice to deliver orders that were made to remedy a mistake.

Madison, Wisconsin, United States

-Review bakery orders daily, package and label orders for customer pickup.-Answer phones and place to go orders for customers. Bag up and label to go orders from the kitchen with napkins and silverware if requested.-Create a warm and friendly atmosphere when greeting customers, take orders for up to 250 customers daily, plate or bag bakery orders, answer questions about the menu, inform customers about specials, provide information on gluten free items and refer to the kitchen staff regarding other allergy concerns.-Restock the bakery display case when needed.-Make espresso drinks, iced tea, mimosas and bloody marys to order. Brew 3 varieties of coffee and monitor volume; brew the next batch before the previous one runs out. -Regularly check creamer and sugars, restock throughout the shift as needed.-Weekly brew 3 iced tea varieties and cold brew coffee to stock the beverage cooler.-Follow recipes and mix ingredients to make chocolate sauce and chai tea base.-Review kitchen tickets and serve food to corresponding tables-Maintain a clean dining area by wiping down countertops, emptying bus tubs, clearing tables, wiping down tables and sweeping.

Madison Wi

In this role I would work as a delivery driver or in the kitchen depending on the shift.-Answer phones and input customer orders for takeout and delivery.-Plan delivery routes according to number of orders, time placed and delivery zone.-Deliver up to 25 orders daily and collect payment from customers.-Secure payments and run a daily sales report, calculate and turn in the total sales owed.-Assist food prep, cutting vegetables and herbs, portion appetizers by weight, follow recipes to make sauces and hummus.-Assist with cleaning and dishwashing as needed.-Read order tickets, make salads, prep desserts and cook appetizers.-Consult with pizza cooks to ensure proper timing of appetizers and entrees.-Clean and chop salad items, label containers and throw away expired products.-Clean salad cooler daily and routinely clean knives and cutting board for the duration of the shift.

Associate’S Degree, Liberal Arts And Sciences/Liberal Studies

Liberal Arts Transfer Program

Technical Diploma, Baking And Pastry Arts/Baker/Pastry Chef

This program taught techniques for multiple products, placed an emphasis on safety and sanitation, and gave the opportunity to apply our.