Stephen Clay Email and Phone Number
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Stephen Clay personal email
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A hospitality and software development professional with extensive technology experience including product management, development and support.
Pizzaexpress
View- Website:
- pizzaexpress.com
- Employees:
- 1513
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Technical Product ManagerPizzaexpress Mar 2023 - PresentLondon, England, United Kingdom
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Product OwnerJourney Hospitality Jun 2022 - Mar 2023 -
Product ManagerLeslie® Jan 2022 - Jun 2022London, England, United Kingdom -
Product Operations ManagerOrdamo | Contact-Free Order & Pay Jan 2021 - Dec 2021
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Product Manager EmeaAgilysys Jan 2017 - Oct 2020Windsor -
Development ManagerDatix Ltd Jan 2016 - Jan 2017Wimbledon
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Development ManagerUnion Street Technologies Ltd Apr 2013 - Nov 2015Richmond, SurreyManaging the Development, Testing and 2nd line support teamsEnsuring customer satisfaction with product and support serviceScheduling development work and ensuring on time deliveryManaging product releasesPrioritising workCode reviews
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2Nd Line Support Team ManagerUnion Street Technologies Ltd May 2012 - Apr 2013Richmond, SurreyManaging the 2nd line support teamEnsuring customer satisfaction with product and support servicePrioritising workCode reviews
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Technical Services ManagerIbahn Oct 2009 - Apr 2012• Lead and Motivate 3rd Line Technical Support Team• Provide a customer focus to a team of network engineers with little previous customer service experience.• Set and monitor SLA’s and other KPI’s.• Act as escalation point for customers and account managers.• Work with development, DBA and other escalation teams to ensure swift resolution of product issues.• Provide technical sales and account management support• Manage outsourced 1st line support desks in Romania and Spain -
Support Manager Europe And AfricaSoftbrands Sep 2005 - Sep 2009-Lead and Mentor 2nd Line Support Team including 3 remote team members-Provide bespoke development, report writing & database services to customers.-Ensure Product Defects and Enhancement requests are correctly communicated to the development team. Provide full recreation steps.-Provide technical sales support-Provide additional development resources to development team when required.-Identify skills gaps and arrange training to plug those gaps-Work closely with other 2nd line support teams around the world to provide “follow the sun” 24 hour 2nd line support -
Product Services ManagerSoftbrands Apr 2005 - Sep 2005-Lead and Mentor Product Services TeamProduct Services team provide bespoke development, report writing and database services to customers-Ensure timely delivery of all projects-Provide 2nd / 3rd line support to support team-Product Expert on POS Product-Provide additional development resources to development team when required.
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Pos Product ManagerSoftbrands Jan 2001 - Sep 2005-Responsibility for product direction ensuring that the product kept up to date with Market Requirements-Product Expert, providing 2nd and 3rd line support where required-Coding using VB6
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Development Co-OrdinatorSoftbrands Jan 1999 - Jan 2001-Product Expert providing 2nd line support to support team.-Assist with defect recreation and problem solving-Create product enhancement specifications for development team.-Business Analysis-Quality Assurance-Provide Software updates to customers both remotely and on site.
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Systems TrainerSoftbrands Aug 1995 - Jan 1999-Training Hotels on the use of hospitality software.-Work with Hotel Management and Owners to ensure that the software and training is tailored to meet the needs of their business-Software implementation including loading software onto PC’s and configuration of software and networks to meet customer requirements-Cutover off systems including balancing of financial ledgers and room availability at point of cutover.-Provide on site support for initial live period
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Reception ManagerArial Hotel 1990 - 1991
Stephen Clay Skills
Stephen Clay Education Details
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Imi Luzern -
Rishworth School
Frequently Asked Questions about Stephen Clay
What company does Stephen Clay work for?
Stephen Clay works for Pizzaexpress
What is Stephen Clay's role at the current company?
Stephen Clay's current role is A hospitality technology professional with over 20 years experience in the industry..
What is Stephen Clay's email address?
Stephen Clay's email address is st****@****.uk.com
What is Stephen Clay's direct phone number?
Stephen Clay's direct phone number is 07889 6*****
What schools did Stephen Clay attend?
Stephen Clay attended Imi Luzern, Rishworth School.
What are some of Stephen Clay's interests?
Stephen Clay has interest in Education.
What skills is Stephen Clay known for?
Stephen Clay has skills like Databases, Management, Training, Business Analysis, Technical Support, Software Development, Account Management, Pos, Team Management, Crm, Saas, Team Leadership.
Who are Stephen Clay's colleagues?
Stephen Clay's colleagues are Erica Daugherty, Massimiliano Bizzarri, Shahzad Tarar, Gus Eid, Felipe Lunacano, Chloe Wiseman, Saskia Campbell.
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Stephen Clay
London -
Stephen Clay
Director, Global Corporates Restructuring At Lloyds Bank Commercial BankingGreater London2lloydsbanking.com, lloydsbank.com -
Stephen Clay
Greater Portsmouth Area2claydigital.co.uk, lightingcontrols.ltd.uk
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