Simon Costello Email & Phone Number

Australia

Gold Coast, Queensland, Au

Key Responsibilities:Technology Leadership:Provide strategic direction and thought leadership in technology, identifying opportunities for innovation and differentiation in our services. Lead the development and execution of the company's technology roadmap, aligning it with business goals and customer needs.Solution Architecture and Design:Collaborate with cross-functional teams to design and develop scalable, reliable, and secure technology solutions that meet client requirements. Evaluate emerging technologies and trends, making informed decisions on their adoption to enhance our service offerings.Team Management:Lead and mentor a high-performing team of technologists, fostering a culture of collaboration, continuous learning, and excellence. Drive recruitment efforts to attract and retain top technical talent, building a diverse and skilled team.Innovation and Research:Stay current with industry trends, best practices, and emerging technologies, and translate them into innovative solutions for our clients. Encourage a culture of innovation within the technology team, promoting the development of new ideas and concepts.Client Engagement:Work closely with the Sales and Business Development teams to understand client needs, provide technical expertise during pre-sales activities, and develop tailored solutions.Quality Assurance:Establish and oversee quality assurance processes, ensuring the delivery of high-quality solutions that meet or exceed client expectations.Vendor and Partner Relationships:Manage relationships with technology vendors, partners, and suppliers, negotiating contracts and staying informed about the latest offerings.

Robina, Qld, Au

For almost 10 years and since inception I've given my focus to the start-up, growth and maturing of onPlatinum ICT as the Technical Services Manager. I have also been part of the Leadership Team and our Advisory Committee.My role within onPlatinum has been varied with some key items being.- All aspects of recruitment and performance management of the technical team, includingyearly performance and salary reviews.- Identification of human, hardware and software resource requirements to managecontinued growth and productivity.- Innovating and identifying internal and external requirements and implementing trainingopportunities for the team and individuals.- Identifying and implementing new technologies and products to improve internal and clientofferings.- Developing procedures and associated documents for the implementation of products andservices for staff and clients.- Project management for onboarding large scale clients and relocation of establishedbusinesses, both onsite and the remote. Including systems, networks, hardware, securityand consulting in respect of all aspects of internal fit-out.- Point of contact and relationship management with all major vendors including Telstra andMicrosoft.- Management of key infrastructure for internal services and servicing 500+ clients includingRDS/PBX/IAAS/Other

Simon has worked for Professional Investment Services Group of Companies since 2007 and reports directly to the Chief Information Officer.Simon works with a knowledgeable team who are responsible for the operations of all ITC ranging from the mission critical server and network infrastructure, through to the global network of workstations and IP telephony systems.Simon is responsible for providing Helpdesk and System Support and also responsible for the managing and maintaining various systems and software for the Group's internal employees.As a valuable member of the Information Technology team, Simon has a taken on extra work by looking after the Groups multiple CRM instances and SharePoint Systems as well as being an integral part of the Groups yearly conferences.

Configure desktop computers and laptopsInstallation of desktop computers and laptopsInstallation of printers and other hardware

Helpdesk monitoringDesktop and Laptop support for Staff and StudentsImplementing new technology throughout the school including Smart WhiteboardsBasic Network dutiesBasic Server duties