Sue Craig Faicd Email & Phone Number

Sydney, NSW, AU

Inverell, New South Wales, Australia

Oversight the development, strategic growth and performance of the iAgeHealth product and associated support activities.

Australia

Guide organisations on potential opportunities for growth and revenue stream variation and improvements to operational performance, competitive analysis and financial reviews.

Sydney, New South Wales, Australia

• Own consulting firm specialising in strategic planning, program evaluation and transformation. Current Clients:
• Australian Institute of Company Directors – Faculty – Apr 2024 – presentFacilitating the Company Directors course and contributing to course content
• Commonwealth Department of Finance – Private Sector Reviewer – Apr 2024 - PresentConduct reviews to inform the Federal Govt on Return on Investment of funded programs
• NSW Department of Customer Service – Gateway Reviewer – Apr 2024 - PresentConduct assurance reviews to inform the NSW Govt on delivery of major ICT programsPrevious client engagement achievements:
• Successfully obtained executive approval to fund and initiate program activities, established program governance for a $100 M data transformation at APRA
• Established Program Governance & Outcomes-based Reporting for Calypso upgrade and initiated sourcing of the Futures Derivative platform replacement (6 yr / $500 M) at ASX

Sydney, New South Wales, Australia

Exercising statutory duties to determine contentious licensing proposals, undertake disciplinary action against licensees and others, and review certain delegated decisions made on its behalf by Liquor & Gaming NSW.

Inverell, New South Wales, Australia

National non-denominational organisation focused on building communities and improving quality of life for older people through the provision of residential, respite and specialised palliative and dementia care services. Fiduciary responsibility for steering the strategic direction and monitoring the performance of the organisation, and providing expert.

Sydney, New South Wales, Australia

• Responsible for leading transformation-related capability uplift and major program recovery efforts across the organisation.
• Established the CORE Workstream 7 PMO and governance function including baselining all activity plans, RAID, document management, reporting and resourcing plans.
• Designed and implemented a successful internal advisory service to recover major programs ($200M+) considered critical and support them on a path to green to improve effectiveness of bank’s delivery execution.
• Led co-design & implementation of a Transformation Capability Assessment Framework, pathways and approach to recruit and appoint transformation professionals for three job functions: PM, BA and Change and conducted.

Sydney, New South Wales, Australia

• Member of Westpac’s Strategic Programs Leadership team. Accountable for building the capability of project delivery professionals and providing day-to-day leadership of the Project Delivery Chapter in Program Delivery.
• Established Project Delivery Chapter strategy and launched operating model to support capability development, strategic workforce planning and cost efficiencies
• Conducted capability assessment across workforce of over 700 transformation professionals

Sydney, New South Wales, Australia

• Own consultancy specialising in strategic planning, operational excellence and transformation. Interim Strategy Executive and consultant to City of Parramatta.
• Introduced Program Lifecycle Management / Governance Assurance for the agency
• Delivered the Strategy Division’s functional restructure to improve capability and capacity of the team
• Managed team of 47 strategy and city planning experts, portfolio reporting and relationships with Mayor and City Councillors

Sydney, Australia

• Accountable Executive for delivery of state-wide transformational programs in 225 facilities affecting over 100,000 staff to support 7 million customer encounters per annum. Managed a budget of $500 million for 14.
• Set the vision and drove the modernisation of the business operating model. Deployed a new operating model and processes at NSW Health to improve governance and accountability resulting in $2 million per annum saving.
• Delivered Transformation Centre of Expertise by uplifting capability of 300+ professionals and introduced a charge back model to service other health Agencies including scoping initiative briefs and providing assurance.
• Accelerated the implementation of a state-wide regulatory application two years early achieving a cost avoidance saving of $50 million
• Delivered a Risk Framework for all major state-wide infrastructure programs which was adopted by 23 CIOs
• Effectively managed relationships with CEOs and CIOs from 23 Local Health Districts and agencies

Sydney, Australia

• Accountable for administering over 14,000 liquor licence and gaming application determinations per annum, managing the Annual Liquor Licence Scheme & directing agency ICT programs and services. Key Achievements /.
• Managed a team of 67 staff who processed > 14,000 liquor, gaming & club licences per annum.
• Transformed licensing process and customer experience: o Introduced internal controls such as a Risk Framework to define Standard Operating Procedures and licence conditions based on proposed business operating modelo.
• Directed all ICT programs and operations for Liquor & Gaming NSW, including $200 million refresh of continuous monitoring system which was used to calculate and report real-time tax liability on 90,000 gaming machines.
• Administered Annual Liquor Licence Scheme which generated $24 million per annum
• Effectively managed relationships with General Counsels of Endeavour Drinks (Wesfarmers), Coles, the Star and Clubs NSW, amongst others

Sydney, Australia

• Accountable for developing and implementing the Benefits Realisation Framework to drive strategic vendor sourcing and management reforms and financial reforms across 10 procurement categories at all NSW government.
• Delivered Fieldglass Vendor Management System to harmonise roles, rates and requirements of contingent workers across NSW Government achieving $72.8 million in savings
• Consolidated 6 different legal panel contracts achieving $31.7 million in savings, more competitive rates and better utilisation of smaller legal firms
• Facilitated the embedment of 11 dedicated Strategic Vendor Management resources in five agencies to improve governance across commercial arrangements
• Established program governance, reporting and risk frameworks.
• Engaged with C-level stakeholders to decide which programs and projects should be implemented and how they must be managed.

Sydney, Australia

• Responsible for leading initiatives to improve governance and accountability across NSW Govt based on the recommendations of the Commission of Audit report (2011):
• Directed review of the NSW State-owned Corporations Act and 8 accompanying Acts which resulted in improvements to governance and accountability for all government commercial entities including the Board Appointment.
• Chair & Director of the Keep Them Safe Outcomes Evaluation, a $750 million program to improve safety and well-being of children – largest evaluation undertaken by NSW Government. The report resulted in a further.
• Directed review of governance and reporting arrangements across all NSW government departments resulting in 20% reduction in number of agencies / with a saving of $40 million per annum in administrative costs and fees.
• Conducted mid-cycle review of State Strategy Plan NSW2021 to re-establish premier’s priorities
• Developed and deployed GOView system, a sector-wide system to record NSW Government agency governance arrangements, using an Agile approach.

Sydney, Australia

• Led strategic planning engagements on behalf of state and federal health and social services agencies.
• Realigned functions and established EMPO for $400 million program at federal dept of Health & Social Services to support integration and digitisation of three disparate businesses
• Developed two successfully funded business cases Client Portal and Health Identifiers (WA Health)
• Conducted feasibility study to digitise the Requests for Admission process (Westmead Hospital)
• Established strategy & governance for $170 million digital Medication Mgt program (NSW Health)

Boardroom Mastery

Company Director Course

Phd, Business & Informatics

Thesis: Structural Analysis of Mobile Communication Technology Use in an Acute Healthcare Organisation

Lean Six Sigma Black Belt Certification

DMAIC (process improvement) & DFSS (design for Software Systems) streams

Project Management (Pmbok)

Critical Care Certification

Bachelor Of Applied Science (Nursing)

Diploma Of Law, Law

Diploma Of Nursing