Shawn C. Email & Phone Number

Currently leading strategic partnerships and alliances for Miles IT, driving growth and fostering collaborative relationships with key stakeholders. Developing and executing partnership strategies to enhance revenue streams and market presence. Successfully negotiating and managing contracts, ensuring alignment with organizational goals and objectives. Delivering exceptional partner satisfaction through effective communication and problem-solving skills.

Pittsburgh, Pennsylvania, United States

Managed key accounts including ESPN, Disney, Texas A&M, and Bimbo Bakery, among others, while also collaborating closely with resellers to promote our Software as a Service (SaaS) offerings to Industry Weapon prospective clients. Spearheaded initiatives under direct guidance from the CEO to optimize market penetration and enhance client retention strategies.

CIO consulting, Advanced Security services and 24/7 IT managed services. ** First in Nation - 2016 Presidents Club / Circle of ExcellenceIn my role as a Strategic Account Manager, I cultivated and maintained executive-level relationships with our existing clients, focusing on identifying expansion opportunities and addressing critical issues that impact their overall success. This involved conducting regular business reviews, proactively reaching out to clients, and swiftly responding to executive and primary points of contact needs. I collaborated closely with all departments at Konica Minolta to enhance customer retention, expand existing engagements, and ensure unparalleled client satisfaction.

Greater Pittsburgh Area

As a leader at mindSHIFT, a wholly owned subsidiary of Ricoh, I orchestrated sales calls alongside team members to set ambitious sales and customer retention objectives. I mentored employees in effective sales techniques, fostering a culture of cross-selling complementary products and services. Additionally, I spearheaded the design and implementation of comprehensive sales training and development programs for the team.

Led global sales and channel management initiatives at ExpenseAnywhere, a leading provider of expense management solutions. Directed a high-performing team in executing strategic sales plans to drive revenue growth and market expansion across international markets. Cultivated and managed relationships with key global clients, ensuring alignment of solutions with their business needs. Spearheaded the development and enhancement of channel partner programs, driving collaboration and mutual success with resellers and distributors worldwide. Played a pivotal role in developing innovative sales strategies and fostering a customer-centric approach to maintain competitive advantage and deliver exceptional client satisfaction.

 Fy11 100 Percent Quota Club (164% FY11) District Manager of the Month October 2010 / April 2011 December 2011 254% of quota. Chaired on ADP Diversity Committee Chaired on ADP Employee CommitteeIncreased the Detroit and New York market sales by 30%. Surpassed annual quota byestablishing and maintaining internal relationships while aggressively prospecting andpenetrating new accounts. 245% of quota at the time of my resignation, due to the loss of oursoftware product (Concur).

Greater Pittsburgh Area

Oversaw all sales activities within a designated territory at AT&T, including leadership of a team of Account Managers and Sales Executives tasked with promoting and selling wireless services, data applications, and other AT&T products to small to enterprise-sized accounts. Directed hiring, coaching, and development initiatives, providing ongoing training and refining sales strategies.Implemented advanced selling techniques and solutions-oriented account management to mentor team members in achieving success in data, wireless products, and services. Utilized comprehensive knowledge of the competitive landscape and technical expertise to develop strategic business plans that enhanced sales performance, achieved quotas, and improved market profitability.Managed administrative processes with precision, ensuring timely communication of information, administering compensation plans, overseeing performance management, and optimizing sales funnel management.

Greater Pittsburgh Area

Led daily operations for a high-volume reseller specializing in service contracts for wireless carriers. Supervised a team of 6 proficient managers and 60 full-time employees, focusing on hiring, training, and developing Store Managers, Direct Sales Managers, and Indirect Managers.Analyzed and interpreted team sales data to optimize productivity for Sales Managers and Representatives, leveraging insights to forecast and enhance performance.Demonstrated expertise in strategic planning, new business startup, executing market plans, overseeing capital assets, controlling costs, budgeting and finance, delivering exceptional customer service, and providing comprehensive supervision and mentoring to staff.