Soumya Ranjan Das Email and Phone Number

• Using Terraform, automated the deployment of cloud servers using Integration tools like Docker, Jenkins, Kubernetes.• Worked closely with the application team to optimize integration between the SaaS software and infrastructure.• Troubleshooted critical production issues that the DevOps teams escalated resulting in a quick resolution of errors.• Work within the team in migration to Kubernetes (EKS) without any downtime. The transition saved the Client money and reduced in time.• Worked on and supports automated builds, deployments, validations, and configurations in our public AWS and GCP environment.

As Cloud ops to automated applications DMZ infrastructure in Cisco R&D Labs.

• Handled incoming Tickets from customers, responding to inquiries, resolving technical problems and locate resources for problem resolution and design best-option solutions.• Installing and Administering Linux servers in 24x7 environments.• Monitoring production applications to identify hardware or software issues before they impact the production operations.• User management, Creating and managing user account, groups and access levels.• Implementing Quotas on users and groups.• Package Management. Adding and Deleting Packages and patches according to the requirement.• Experienced in Issue tracking tool like JIRA for raising tickets

• Working as Escalation Network/Application Support officer for client by giving Online Resolution or by Monitoring/following up with Teams in client's ISP products. • Creating and clearing the orders by using order management application for client’s customer.• Handling End to End support for client’s through emails by application. • Maintain the assets of pc's and laptops. • Provide thorough supports to customers using client's product by using technical Matrix.