Srdan Radulovic Email & Phone Number

County Dublin, Ireland

CNP Santander Insurance ('CNPSI'​) is a joint venture insurance business established in Ireland and authorised by the Central Bank of Ireland in June 2011. Our majority shareholder CNP Assurances S.A. is France's leading provider of life insurance and term creditor insurance, and the fourth largest insurance company in Brazil. Our other joint venture partner is Banco Santander S.A. which is one of the world's top 10 banking groups.We are an international insurance company based in Dublin and trading cross-border in to mainland Europe. Our products are made exclusively for the customers of Santander Consumer Finance and are distributed in 11 European countries. We have a young, culturally rich and highly professional team represented by many nationalities. We value diversity and inclusion. We are proud to be officially accredited 'Great Place To Work'​ and as one of Ireland's Best Workplaces 2018.

- Analyzing data quality and produce quality reports for 4 teams (team sizes varying between 15 and 20 Community Operations market specialists).- Writing and preparing ongoing quality data reports on weekly basis, using Tableau to visualize and present results to higher management.- Extracting the data out of databases and MS Excel to present the analysed data to the managing staff on a weekly and monthly basis.

County Dublin, Ireland

- Supporting the Western Balkans market, market insights and trends analyst.- Administrating customer data, data quality assurance and data quality control, creating reports on given criteria, present data reports directly to team leaders on a daily basis.- Interpreting data, analyse results using statistical techniques and provide ongoing reports using MS Access (SQL Queries), MS Excel (Pivot Tables, Pivot Charts), Tableau.

Osijek, Croatia

- Managing data delivery team of up to 20 employees, providing management and guidance to staff with focus on employee participation, teamwork, and communication.- Working closely with upper management to ensure appropriate changes were made to improvecustomer satisfaction.- Organizing weekly and monthly meetings with senior management to present reports, impactsand ideas according to customer’s feedback.

Osijek, Croatia

- Working with big data sets to analyse mobile network users’ data and produce daily, weekly andmonthly statistical reports for senior management staff as per project requirements.- Working in a team of up to 20 employees on customers’ habits collected through data frommaintaining a large scale billing and payment system on a daily basis.- Interpreting data trends or patterns in complex data sets that potentially had major effects oncustomers. Looking for trends and patterns in data, analyzing results, providing insights usingstatistical techniques.

Osijek, Croatia

- Tasked with answering projecting a professional company image through phone interaction with new and existing clients. - Main duties include answering customer enquiries, resolving their problems, up selling & making appointments for engineers.- Respond to user inquiries with high quality, speed and accuracy- Collected customer feedback and made process changes to exceed customer satisfaction goals.

Higher Diploma, Science In Data Analytics

Activities and Societies: Data Mining, Data Analysis, Python, MySQL, R, Statistics, SPSS, Tableau, Business Analysis, BABOK, Communication

Master Engineer In Electrical Engineering