Srdan B. Email & Phone Number

Vienna, Austria

Tallinn, Harjumaa, Estonia

Crafting Exceptional Stays, Elevating Your Investments🏰 Managing an exquisite portfolio of 10+ high-end properties across premier destinations in Rome, Marbella, Greece, Cyprus, Austria, and Serbia. Orchestrating end-to-end management encompassing pre-onboarding consultancy, operational oversight, sourcing top-tier cleaning services, dynamic pricing strategies, and maintaining Superhost status on Airbnb (consistently achieving 4.8+ ratings).💼 2023 revenue hit an impressive… Show more Crafting Exceptional Stays, Elevating Your Investments🏰 Managing an exquisite portfolio of 10+ high-end properties across premier destinations in Rome, Marbella, Greece, Cyprus, Austria, and Serbia. Orchestrating end-to-end management encompassing pre-onboarding consultancy, operational oversight, sourcing top-tier cleaning services, dynamic pricing strategies, and maintaining Superhost status on Airbnb (consistently achieving 4.8+ ratings).💼 2023 revenue hit an impressive 2.4M Euro, reflecting robust growth and performance.🌟 Providing expert consultancy services to new hosts and real estate investors facilitating seamless onboarding processes, ensuring a smooth entry into the luxury property market while optimizing their ROI potential.Elevating property management to an art, fostering unparalleled guest experiences, and driving revenue growth through strategic expertise and unwavering commitment to excellence. Show less

Santa Cruz De Tenerife, Canary Islands, Spain

- Overseeing the quality assurance and enhancement initiatives for 21 properties in Tenerife, Canary Islands, focusing on optimizing guest experiences and maintaining high standards across all OTA (Online Travel Agency) channels.**Guest Experience Enhancement:** - Monitor and analyze guest reviews across various platforms to pinpoint listing issues and areas for improvement. - Assign resolution tasks to Area Managers and service providers, ensuring swift and effective issue… Show more - Overseeing the quality assurance and enhancement initiatives for 21 properties in Tenerife, Canary Islands, focusing on optimizing guest experiences and maintaining high standards across all OTA (Online Travel Agency) channels.**Guest Experience Enhancement:** - Monitor and analyze guest reviews across various platforms to pinpoint listing issues and areas for improvement. - Assign resolution tasks to Area Managers and service providers, ensuring swift and effective issue recovery.**Quality Assurance Procedures:** - Develop and manage a bi-monthly schedule for Property Quality Assurance procedures, proactively identifying and preventing potential issues within property listings.- **Prioritization and Solutions:** - Prioritize critical issues demanding immediate attention, resolving them promptly to positively impact guest experiences. - Identify and implement optimal solutions for each issue, ensuring comprehensive resolution.- **Financial Oversight:** - Approve maintenance and fixture costs, aligning them with the allocated budget for seamless property upkeep. - Ensure timely payment to contractors for their services, maintaining positive relationships and efficient operations.**Outcome:** Dedicated to elevating guest satisfaction and maintaining superior property standards, fostering a positive and memorable experience for all visitors across our diverse portfolio of properties. Show less

San Francisco Bay Area

As an Airbnb Superhost and Superhost Ambassador I have been chosen for Airbnb Expert program. This is an exclusive group of Airbnb Superhost Community members who earn money by sharing their hosting and travelling expertise with others.

Novi Sad Metropolitan Area

Boston, Massachusetts

♣️Verified recruiting profiles & selection criteria with all involved departments♣️Regularly updated recruiting requirements based on operational needs and following HR policy♣️Managed and updated the application pool database♣️Supervised and controlled candidate resource pool♣️Conducted Zoom interviews for onboard crew and senior officers positions♣️Organized and executed assessment centers (location planning, communication with recruiting agencies worldwide, screening… Show more ♣️Verified recruiting profiles & selection criteria with all involved departments♣️Regularly updated recruiting requirements based on operational needs and following HR policy♣️Managed and updated the application pool database♣️Supervised and controlled candidate resource pool♣️Conducted Zoom interviews for onboard crew and senior officers positions♣️Organized and executed assessment centers (location planning, communication with recruiting agencies worldwide, screening, selection, interviews, statistics)♣️Handled crewing requests with best practice to meet deadlines♣️Participated in recruiting events worldwide with partner agencies following company standards♣️Supported defining measures to establish employer branding in the relevant markets in close coordination with global marketing♣️Researched competitor conditions, visa requirements & industry trends ♣️Followed defined recruiting processes in an effective & efficient manner to ensure given budgets and optimize if necessary♣️Ensured adequate reporting of recruiting status quo & measures at all times♣️Maintained business relationships with a trusted network of high quality recruiting agencies in all relevant markets Show less

Vienna, Austria

♣ Ensured that all types of online hotel product (content, rates and availability) are consistently optimized and competitive on Expedia, Booking.com, Airbnb sites based on industry experience and to complete satisfaction of hotel (vacation rental) partners.♣ Maximized customer conversion for 22% in 2016 by creating and maintaining superb online content.♣ Accelerated onboarding process of new accommodation partners by adding property amenities, photos, star ratings, and hotel data such… Show more ♣ Ensured that all types of online hotel product (content, rates and availability) are consistently optimized and competitive on Expedia, Booking.com, Airbnb sites based on industry experience and to complete satisfaction of hotel (vacation rental) partners.♣ Maximized customer conversion for 22% in 2016 by creating and maintaining superb online content.♣ Accelerated onboarding process of new accommodation partners by adding property amenities, photos, star ratings, and hotel data such as name and location, rates and availability.♣ Loaded promotions for the properties, rates and inventory.♣ Edited vacation rental and hotel content including amenities, facilities and photos.♣ Built and progressively expanded portfolio of vacation rental units by introducing prospective high potential of Sharing Economy principles to property owners and facilitating their onboarding process. ♣ Conducted daily verification of data​: occupancy, RevPAR and ADR in order to establish an accurate sales forecast on weekly and monthly basis and adjusting pricing strategy for all market segments and distribution channels♣ Developed and optimized local market strategy to improve metrics resulting in growing ADR from €85 to €97, and occupancy from 69% in the first year of business operations to 77% in the second year.♣ Maintained high level of partnership with major sources of business. ♣ Deployed several marketing campaigns by introducing seasonal deals and dynamic promotions which resulted in exceeding sales goals for 2016 by 12% and exceeding revenue goals for 2016 by 30%. ♣ Completed all required statistics, reports and analysis for future revenue targets in order to maximize growth.♣ Controlled and managed inventory counts on a daily basis. Set up/maintained up-selling targets.♣ Monitoring and directing rental/sales activity, directing marketing activities, and maintaining an in-depth, ongoing knowledge of the local market. Show less

Basel Area, Switzerland

♣ Promoted from Receptionist to Chief Receptionist after 5 months of service.♣ Responsibilities included: yield, revenue/inventory management, purchasing per standards, controlling.♣ Managed 4-member team, responsible for their training and performance level per VRC PSO.♣ Rated best Front Office Team fleet wide at 2014-year end, as evaluated by passengers. ♣ Increased F&B revenue by 21% annually through vendor negotiation and strict adherence to company policies.♣ Supervised… Show more ♣ Promoted from Receptionist to Chief Receptionist after 5 months of service.♣ Responsibilities included: yield, revenue/inventory management, purchasing per standards, controlling.♣ Managed 4-member team, responsible for their training and performance level per VRC PSO.♣ Rated best Front Office Team fleet wide at 2014-year end, as evaluated by passengers. ♣ Increased F&B revenue by 21% annually through vendor negotiation and strict adherence to company policies.♣ Supervised Front Office and Lobby Area; operated phone switchboard, cashless system and safety system.♣ Assured full functionality of MXP system.♣ Organized and planned Embarkations/Disembarkations. Show less

Adelaide, Australia (Outsourced In Europe)

♣ Worked with Australian customers, helping callers start insurance claims process for hearing aid and monetary compensation entitlements from work related hearing loss.♣ 1st and only team member who transferred 50+ clients (20 was target) client files monthly to legal department.♣ Answered product and service questions for potential customers; suggested additional products and services.♣ Opened and maintained customer accounts; researched, expedited and resolved customer… Show more ♣ Worked with Australian customers, helping callers start insurance claims process for hearing aid and monetary compensation entitlements from work related hearing loss.♣ 1st and only team member who transferred 50+ clients (20 was target) client files monthly to legal department.♣ Answered product and service questions for potential customers; suggested additional products and services.♣ Opened and maintained customer accounts; researched, expedited and resolved customer complaints.♣ Maintained financial accounts by processing customer adjustments.♣ Recommended potential products/services to management by analyzing customer needs, with company adopting idea of holding “Free Hearing Tests” in remote locales once monthly, sending doctors there, getting 30-40 people tested per visit day and giving vouchers to clients; was a win-win, company helped clients residing outside of urban areas while it profited from their claims. ♣ Prepared monthly report, delivered to Australian management, with client status, i.e., were they happy with hearing aid product received through claim, did it need maintenance or adjustments, etc. Show less

Greater Los Angeles Area

♣ Responded to passenger inquiries and/or requests; investigated, resolved and followed-up on passenger complaints/problems such as cabin dissatisfaction.♣ Posted charges and/or payments to passenger accounts on computer system; provided account information to passengers as requested; ensured all accounts were paid before disembarkation.♣ Bought and sold foreign currencies and stamps; cashed personal or travelers’ checks as requested; balanced personal float at each day’s end; ensured… Show more ♣ Responded to passenger inquiries and/or requests; investigated, resolved and followed-up on passenger complaints/problems such as cabin dissatisfaction.♣ Posted charges and/or payments to passenger accounts on computer system; provided account information to passengers as requested; ensured all accounts were paid before disembarkation.♣ Bought and sold foreign currencies and stamps; cashed personal or travelers’ checks as requested; balanced personal float at each day’s end; ensured accurate pay-in of all monies received.♣ Assisted in preparation of passenger documentation.♣ Carried out all safety-related duties as assigned. Show less

Serbia

♣ Worked with Sales Managers and hotel partners (Priceline’s top market) to meet corporate annual goals.♣ Helped create strategies to grow revenues and increase bookings via extranet and channel managers.♣ Implemented campaigns, tracked results, analyzed and monitored booking performance; educated target hotels on price points, rate loading requirements, optimizing room availability and competitive pricing.

Greece

♣ Supported F&B Mgt. team ensuring department ran profitably, and guests received superior dining experience.♣ Maximized profitability by increasing turnover.♣ Handled booking as well as concierge duties; resolved guest complaints or problems.♣ Monitored and analyzed menus and products of competitive restaurants; provided recommendations to F&B team regarding future plans and changes.

London, United Kingdom

♣ Maintained 5-star Standard of Excellence to meet and exceed guests’ expectations.♣ Actively promoted hotel services and facilities to guests in other area hotels.♣ Participated in team and cross-departmental meetings and training sessions.

Greece

♣ Handled bookings, completed procedures upon guest arrival and departure.♣ Handled concierge duties; resolved guest complaints or problems.

Greece

♣ Ensured restaurant and kitchen were prepared for service; prepared staff schedule per needs of F&B Manager.♣ Assisted with inventory check of operating equipment; reviewed revenue and expense statement with cashiers. ♣ Held periodic meetings to review procedures; trained F&B staff on best methods to provide superior service.