Dinesh Raj Email & Phone Number

•Spearheaded the implementation of SAFe Agile practices across various teams and departments within the State of New York, aligning with organizational goals and ensuring consistent Agile methodologies across the enterprise.• Skilled in SQL, reporting, and data analysis, with experience in ad-hoc query building, functional documentation, and system enhancements.•Defined and tracked Agile metrics such as velocity, burn-down charts, and cycle time, providing stakeholders with actionable insights and enabling data-driven decision-making.•Promoted a culture of continuous learning and improvement within Agile teams by organizing Lunch & Learns and knowledge-sharing sessions, enhancing team collaboration and skills development.•Proficient in SAFe Agile tools such as Jira, Rally and VersionOne utilizing them to manage ARTs, track PI progress, and visualize program status for stakeholders.•Utilized data analytics tools to analyze customer behavior, market trends, and financial performance, providing actionable insights that supported strategic decision-making and revenue growth.

• Spearheaded strategic initiatives that drove a 15% increase in annual revenue, contributing to a significant uplift in the company's financial performance by leveraging Salesforce solutions.• Led and facilitated daily stand-ups for Salesforce Agile squads, ensuring seamless communication and progress tracking, aligned with Agile methodologies and Salesforce best practices.• Optimized Salesforce workflows using business process modeling, leading to a 15% increase in efficiency within the Growth Strategy Technology team.• Evaluated business requirements for Salesforce application development, process changes, and integration solutions, ensuring alignment with organizational goals and objectives.• Conducted and analyzed business and IT processes related to Salesforce, identifying opportunities for improvement and streamlining operations.• Participated in system definition, testing, training, implementation, and support for Salesforce systems, ensuring business requirements were met. Developed test schedules, reviewed test plans, and meticulously tracked and documented results.• Utilized Salesforce process automation tools (e.g., Flow, Apex, Process Builder) to drive decision-making and ensure scalable solutions.

• Led system documentation initiatives, creating detailed specifications that improved stakeholder communication and project clarity.• Designed and automated ERP reporting processes using SQL and Power BI, reducing manual reporting efforts by 30% and improving real-time insights.• Implemented Salesforce solutions to streamline vendor onboarding and supplier management processes, leading to a 30% reduction in processing times and improved supplier relationship management.• Developed custom Salesforce reports and dashboards for real-time visibility into vendor performance and supply chain metrics, enhancing decision-making and operational efficiency.• Led the integration of Salesforce with ERP systems to synchronize vendor and supplier data, ensuring accurate and up-to-date information across platforms.• Facilitated workshops and training sessions for supply chain teams on utilizing Salesforce for vendor and supplier management, improving user proficiency and system adoption.• Conducted regular audits of Salesforce data related to vendor and supplier management, identifying and resolving data integrity issues to ensure reliable and actionable insights.• Analyzed supply chain efficiency using ERP data, identifying areas for cost reduction and improving inventory turnover by 25%.• Utilized SQL to automate data extraction and reporting processes, reducing manual effort by 40% and improving data accuracy.

Plano, Texas, United States

• Elicited and documented detailed technical requirements through workshops, interviews, and documentation reviews, ensuring alignment with business objectives and technical feasibility, leading to a 30% improvement in project accuracy.• Conducted comprehensive system analysis and design sessions, translating business requirements into technical specifications and architecture diagrams, resulting in a 45% reduction in development cycles.• Utilized SQL queries and data modeling techniques to analyze complex datasets, extracting actionable insights that improved operational efficiencies by 15% and informed strategic decision-making.• Managed integration points and interfaces between Salesforce and other systems, reducing integration issues by 25% through seamless collaboration with stakeholders and development teams.• Produced detailed technical documentation, including Salesforce system workflows, data dictionaries, and API specifications, enhancing transparency and knowledge sharing across teams.• Supported QA teams by defining test cases and acceptance criteria, reducing post-release defects by 80% and ensuring thorough testing coverage.• Facilitated communication between Salesforce technical and non-technical stakeholders, translating technical concepts into understandable terms, which accelerated project timelines by 50%.• Evaluated emerging technologies and tools, including Salesforce solutions, optimizing systems architecture and improving technology adoption by 25% through strategic recommendations.• Facilitated communication between technical and non-technical stakeholders, translating technical concepts into understandable terms, which accelerated project timelines by 50%.

India

• Built strong client relationships by actively listening to their needs and translating complex requirements into actionable solutions, resulting in increase in client satisfaction scores• Spearheaded initiatives to integrate Agile methodologies, enhancing team productivity and adaptability in dynamic project environments, leading to improvement in project delivery timelines.• Ensured adherence to regulatory requirements such and local banking regulations, implementing processes and controls that mitigated compliance risks and passed audits with zero findings.• Led the integration of a new core banking system, collaborating with IT teams and third-party vendors to ensure seamless migration and minimal disruption to customer operations.• Developed and implemented risk management solutions such as credit risk models, stress testing frameworks, or fraud detection algorithms, resulting in a 35% reduction in risk exposure and improved credit portfolio quality.• Implemented CRM strategies and tools to enhance customer engagement and retention, increasing customer satisfaction scores by 65% and reducing churn rates.• Spearheaded digital transformation initiatives such as mobile banking apps, online account opening processes, or digital payment solutions, improving customer experience and increasing digital adoption by 85%.• Streamlined transaction processing workflows, leveraging automation and process re-engineering techniques that reduced transaction times by 45% and operational costs by 20%.• Utilized data analytics tools (e.g., Tableau, Power BI) to analyze customer behavior, market trends, and financial performance, providing actionable insights that supported strategic decision-making and revenue growth.• Prepared and submitted regulatory reports (e.g., SAR, CTR) accurately and on time, ensuring compliance with financial regulations and maintaining a high standard of integrity and transparency.