Dinesh Raj Email & Phone Number

• Spearheaded the implementation of SAFe Agile practices across various teams and departments within the State of New York, aligning with organizational goals and ensuring consistent Agile methodologies across the.
• Skilled in SQL, reporting, and data analysis, with experience in ad-hoc query building, functional documentation, and system enhancements.
• Defined and tracked Agile metrics such as velocity, burn-down charts, and cycle time, providing stakeholders with actionable insights and enabling data-driven decision-making.
• Promoted a culture of continuous learning and improvement within Agile teams by organizing Lunch & Learns and knowledge-sharing sessions, enhancing team collaboration and skills development.
• Proficient in SAFe Agile tools such as Jira, Rally and VersionOne utilizing them to manage ARTs, track PI progress, and visualize program status for stakeholders.
• Utilized data analytics tools to analyze customer behavior, market trends, and financial performance, providing actionable insights that supported strategic decision-making and revenue growth.

• Spearheaded strategic initiatives that drove a 15% increase in annual revenue, contributing to a significant uplift in the company's financial performance by leveraging Salesforce solutions.
• Led and facilitated daily stand-ups for Salesforce Agile squads, ensuring seamless communication and progress tracking, aligned with Agile methodologies and Salesforce best practices.
• Optimized Salesforce workflows using business process modeling, leading to a 15% increase in efficiency within the Growth Strategy Technology team.
• Evaluated business requirements for Salesforce application development, process changes, and integration solutions, ensuring alignment with organizational goals and objectives.
• Conducted and analyzed business and IT processes related to Salesforce, identifying opportunities for improvement and streamlining operations.
• Participated in system definition, testing, training, implementation, and support for Salesforce systems, ensuring business requirements were met. Developed test schedules, reviewed test plans, and meticulously tracked.

• Led system documentation initiatives, creating detailed specifications that improved stakeholder communication and project clarity.
• Designed and automated ERP reporting processes using SQL and Power BI, reducing manual reporting efforts by 30% and improving real-time insights.
• Implemented Salesforce solutions to streamline vendor onboarding and supplier management processes, leading to a 30% reduction in processing times and improved supplier relationship management.
• Developed custom Salesforce reports and dashboards for real-time visibility into vendor performance and supply chain metrics, enhancing decision-making and operational efficiency.
• Led the integration of Salesforce with ERP systems to synchronize vendor and supplier data, ensuring accurate and up-to-date information across platforms.
• Facilitated workshops and training sessions for supply chain teams on utilizing Salesforce for vendor and supplier management, improving user proficiency and system adoption.

Plano, Texas, United States

• Elicited and documented detailed technical requirements through workshops, interviews, and documentation reviews, ensuring alignment with business objectives and technical feasibility, leading to a 30% improvement in.
• Conducted comprehensive system analysis and design sessions, translating business requirements into technical specifications and architecture diagrams, resulting in a 45% reduction in development cycles.
• Utilized SQL queries and data modeling techniques to analyze complex datasets, extracting actionable insights that improved operational efficiencies by 15% and informed strategic decision-making.
• Managed integration points and interfaces between Salesforce and other systems, reducing integration issues by 25% through seamless collaboration with stakeholders and development teams.
• Produced detailed technical documentation, including Salesforce system workflows, data dictionaries, and API specifications, enhancing transparency and knowledge sharing across teams.
• Supported QA teams by defining test cases and acceptance criteria, reducing post-release defects by 80% and ensuring thorough testing coverage.

India

• Built strong client relationships by actively listening to their needs and translating complex requirements into actionable solutions, resulting in increase in client satisfaction scores
• Spearheaded initiatives to integrate Agile methodologies, enhancing team productivity and adaptability in dynamic project environments, leading to improvement in project delivery timelines.
• Ensured adherence to regulatory requirements such and local banking regulations, implementing processes and controls that mitigated compliance risks and passed audits with zero findings.
• Led the integration of a new core banking system, collaborating with IT teams and third-party vendors to ensure seamless migration and minimal disruption to customer operations.
• Developed and implemented risk management solutions such as credit risk models, stress testing frameworks, or fraud detection algorithms, resulting in a 35% reduction in risk exposure and improved credit portfolio.
• Implemented CRM strategies and tools to enhance customer engagement and retention, increasing customer satisfaction scores by 65% and reducing churn rates.