George Hamm Email and Phone Number

PeakSuccess Partners LLC is a premier customer success consulting firm dedicated to optimizing client growth and satisfaction. We employ strategic methodologies to enhance customer experiences, drive retention, and maximize lifetime value. Our tailored solutions empower businesses to achieve peak performance by aligning customer success with organizational goals. Trust PeakSuccess Partners to elevate your customer engagement, reduce churn, and unlock the full potential of your client relationships.

Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become leaders in Customer Success or other post-sales functions, or who wish to elevate their career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner

As the Director of Inside Sales, I built a high-performance sales team from the ground up exceeding budgeted goals set by the company.I monitored sales metrics and managed the national inside sales team. Under this role I was able to lead and motivate the team to exceed our goals month over month.Responsibilities• Manage the inside sales representatives team• Set and track sales targets for your team• Suggest and implement improvements in the sales administration process• Coordinate department projects to meet deadlines• Report on sales metrics and suggest improvements• Prepare monthly, quarterly and annual sales forecasts• Research and discover methods to increase customer engagement• Ensure sales, finance and legal policies and procedures are met• Built an open-communication environment for the team• Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales

Managed a team of professionals that concentrated on Lifetime Value of their customers. Whether it's driving feedback for improvement, managing the advocacy of customers, or problematically driving customer engagement, we worked together as a team for growth in our customers and in our company.• Set the overall vision and strategic plan for the Account Management organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.• Drive customer outcomes, product adoption and customer experience - Influence future lifetime value through upsell opportunities, customer satisfaction and overall health scores - Reduce churn and drive new business growth through greater advocacy and reference ability• Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement• Build and lead world-class team: - Recruit and develop a high performing team - Develop company-wide customer success collaboration integrating processes, content and data to/from stakeholder organizations (e,g., Marketing, Sales, Product/Engineering, etc) - Drive operational practices to track performance of teams and individuals• Work closely with the sales management and Regional Vice Presidents to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)• Drive Account Growth Outcomes• Reduce churn and drive new business growth through greater advocacy and reference ability• Deliver transformational leadership so that team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.

• Develop and manage relationships with customers through prospecting and networking to accomplish monthly sales objectives. • Responsible for meeting or exceeding sales quotas in existing business each month and completing sales reports as requested. • Conduct prospecting calls and face-to-face meetings with business prospects. • Complete regular reports. • Establish and cultivate relationships with related-industry business partners. • Develop technical responses and strategy for RFP’s as a member of the account team.

Hired to expand Charlotte market and infiltrate the growing market of Columbia, South Carolina. Completed sales negotiations with C-Level leaders of small and medium-sized companies. Built and managed sales team. Forecasted and maintained marketing and employee budgets.

Generated business with C-Level owners of small- to medium-sized companies for Professional Employer Organization. Acted as independent business consultant, largely responsible for growing the North and South Carolina markets. Provided highest quality customer service through proactive engagement and identification of the right products for each prospective client.

Supervised all sales and business development processes, including new product roll-outs, key account management, customer service development, and contract negotiations. Managed P&L and budget while training and mentoring team members.