Gooten’s Ecommerce Solutions Consultant Team Lead is a player and coach role, working both in a client-facing capacity as a Gooten technical expert, and helping to coach a small team of solutions consultants. I lead a team of multi-faceted team members with an impeccable focus on the technical outcomes needed for our partners to be successful. We are expert collaborators working cross functionally with our growth, engineering, product and partner support teams. We are also consistently leveling… Show more Gooten’s Ecommerce Solutions Consultant Team Lead is a player and coach role, working both in a client-facing capacity as a Gooten technical expert, and helping to coach a small team of solutions consultants. I lead a team of multi-faceted team members with an impeccable focus on the technical outcomes needed for our partners to be successful. We are expert collaborators working cross functionally with our growth, engineering, product and partner support teams. We are also consistently leveling up our skills keeping pace with the product developments within Gooten, fast changing ecommerce platforms, and learning new tools in support of our partners. Responsibilities & duties: Act as a team lead managing education and development of a small team (under 5) of solutions consultants;Develop and maintain expert level knowledge of and practical application of all our product offerings;Develop and maintain expert level knowledge of platforms our products integrate with;Help companies understand and evaluate the technical capabilities of our products, leading evaluation cycles to gain product fit consensus;Understand and interpret prospective customer requirements, delivering customized product demonstrations to match customer needs;Design, validate and document technical solutions to share with prospective customers; Collect and analyze feedback from prospective customers to influence product roadmaps, collaborating with engineering and product management teams;Assist key partners with debugging and resolution of product defects; Participate in RFI/RFP process and respond to technical assessments;Balance your time appropriately between training on new technologies and execution of your daily tasks;Become fluent in all aspects of Gooten including our product catalog, manufacturing capabilities, quality management practices, and our integration and order management technologies; Show less

Gooten’s Senior Technical Partner Success Manager is responsible for assisting our partners with any tech-related questions/issues and guiding them through the best user experience possible. Also works with Growth and Acquisition Teams on providing exceptional support to our partners whenever needed. They are keeping up to date on our system features and new tech integrations as well as new technology and innovative tools, providing quality feedback to multiple teams across the company, and… Show more Gooten’s Senior Technical Partner Success Manager is responsible for assisting our partners with any tech-related questions/issues and guiding them through the best user experience possible. Also works with Growth and Acquisition Teams on providing exceptional support to our partners whenever needed. They are keeping up to date on our system features and new tech integrations as well as new technology and innovative tools, providing quality feedback to multiple teams across the company, and treating each partner with the same level of care and empathy. Responsibilities:- Resolve tech-related and user experience questions by getting to the root cause of the issue/bug, identifying the best solution, and educating our partners.- Provide developers and other Gooten teams with partners’ feedback to help identify all the pain points in partner experience along with potential new features or tech solutions.- Attend partner-facing calls with Growth and Acquisition teams in order to assist partners with any tech-related questions/issues and onboarding.- Provide accurate, valid, and complete information about the technology, workflow, and services Gooten offers.- Troubleshoot website and technology issues on behalf of our partners and internal teams.- Work collaboratively across multiple teams to solve partner issues.- Demonstrate effective decision-making, problem-solving, and communication skills.- Assist with special projects or assignments on an ad hoc basis. Show less

Gooten is a custom print fulfillment service that enables businesses to simplify product fulfillment through the world’s best manufacturers. Gooten offers a Shopify App that allows store-owners to fulfill print products, an intuitive API that enables seamless automation between e-commerce platforms and its own fulfillment process, and B2B direct sales of merchandise and promotional products. My current responsibilities as a customer support specialist include answering emails on a daily… Show more Gooten is a custom print fulfillment service that enables businesses to simplify product fulfillment through the world’s best manufacturers. Gooten offers a Shopify App that allows store-owners to fulfill print products, an intuitive API that enables seamless automation between e-commerce platforms and its own fulfillment process, and B2B direct sales of merchandise and promotional products. My current responsibilities as a customer support specialist include answering emails on a daily basis, as well as being in a chat room to serve the customers as quickly and as efficiently as possible, along with making exchanges, returns, or refunds when needed. Show less

Sourcing new Partners on a daily basis, sourcing best company contacts + emails, adding all required data to CRM, and setting deal stages. Emailing set templates to leads that were provided by the Sales Rep, handling initial contact and updating statuses/stages in CRM. Working closely with the Sales Rep.After short period of time advanced to Customer Service Representative.

Organized and monitored bar set-up, developed a unique and original cocktail card and drink menu and trained the staff in basics of mixology and high level customer service. Managed to set up a variety of special events and private parties while also working in the bar leading the rest of the team. Maintained stock levels to prevent shortages of any items at all times.

Directed bartending operations, overseeing beverage service, scheduling, inventory management and customer service. Supervised, leaded and motivated a high-performing team of five bartenders and pushed them to meet, anticipate and later provide high quality service to customers.

Maintained a courteous and professional demeanor, and demonstrated high levels of mixology and customer service as well as social etiquette, within the 5-Star resort. Skillfully served diplomats, celebrities, and corporate leaders. Took orders, operated POS terminal and served food to bar customers. Ordered supplies from outside vendors and ensured optimal inventory and stock levels.