Responsibilities:- Helped drive activities to support the execution of the ‘Assortment Plan’ in sales by coordinating strategic supply initiatives, ensuring deal performance, supporting insights for top merchants, providing analysis of current inventory against the ‘Assortment Plan’ for both Australia and the United Arab Emirates.- Identified growth opportunities and shined a light on process/system gaps in the supply funnel.Achievements:- Introduced & managed monthly update process to the internally created city map structure for all countries. This improved the update process from the previous four times a year (quarterly) to the updated twelve times a year (monthly cycle). This led to decreased system errors within the Tableau software.- Initiated & managed the transition of Australia from a single city focused market, into a ten-city focus. Leading to an increased emphasis on quality deals within the major city regions around Australia.

Responsibilities:• Data sourcing and analysis for buying team.• Managing strategic relationships between the goods, logistics, risk & compliance, operations, and finance departments – to make sure the workflow between departments did not cause blockages.• Inventory management: maintain & update stock levels of products via working with merchants, buyers and logistics.• Managed off-shore team of 4, who built daily pipeline of deals added onto the Groupon website and other ad-hoc projects.Achievements:• Analysed & interpreted performance and data, facilitated the creation of objectives, and recommend strategies to heighten revenue & customer experience – this had a tangible impact on growth for the Goods vertical which saw a record increase in revenue 30% year on year in 2019.• Designed & restructured the process to extend deals in the Groupon ecosystem. This was part of an overall focus on developing new ways to do previously time heavy & manual tasks, with the result being a 60% decrease in hours required for extension.

Responsibilities:• Managing projects relating to Salesforce, SQL, Google Suite & Excel to conduct research & analysis for the Goods buying team. Also, supervising a team of 3 people to build the pipeline of deals to add onto the Groupon website for customers to purchase.Achievements:• Prepared and initiated 400 deals that needed to be repriced, set to launch on specific dates, have logo badges added onto the product page, and working with multiple other teams to sort out any issues. Projects included covering Black Friday, Cyber Monday and Christmas periods that provided a company revenue record for Q4 in 2019. • Restructured and implemented a new workflow for deals being created on a daily basis. Introduced a Standard Operating Procedure (SOP) document which updated as required; the SOP is a cornerstone & reference tool for numerous teams on how to build a deal step by step.

Responsibilities:- Daily communication and coordination with Buyers to fulfil admin duties.- Liaise with other departments within the company to ensure a smooth pipeline of deals.- Database (Salesforce) administration and operations.- Contract administration, fact-checking deals prior to publication, and filing.- Assist the team on ad-hoc tasks with local and international partners.Achievements:- Working under tight deadlines to make sure that deals are launched on time on the Groupon website, while also introducing a new focus on making sure mistakes are weeded out to avoid unnecessary delays.

Responsibilities:- Responsible for product quality assurance prior to release on company website. Making sure product details, images, and availability was correct and vital to the business being able to function on a daily basis.- Maintaining product updates and additions were on a constant cycle and were being added based upon the tight deadlines.- Setting and directing the workflow of the offshore team, by providing them with instructions, advice, and constant feedback on the work provided.- Organising and leading new projects required by the many departments within the company, such as the marketing and buying teams.Achievements:- Project managed and implemented changeover of all products during transfer from old website to a completely newly designed website. This involved recreating all the hundreds of product categories and thousands of sub-categories. Under a strict deadline the project was completed on time for the launch of the new site.- Implemented overhaul of the project submission protocols for the buying team.

Responsibilities:- Wrote blogs and also buying guides for various products that the company sold. These blogs and guides ranged from advertising a particular brand to positively affect its Search Engine Optimisation (SEO) for various internet search engines – to offering customers advice on what style and colour scheme they can incorporate into their home.- Built and maintained key supplier relationships based on open and regular discussion and feedback.- Contributed to the maintenance of social media outreach to widen the company’s customer base.- Assisted with improvements to website usability and product information.Achievements:- Part of the team that transitioned the company towards new website transfer, making it smoother with customers via social media and advertising. This was vital, as customers and stakeholders needed to be advised of the change so the company’s revenue was not affected in any negative way.

Responsibilities:- Resolving customer inquiries, relating to damaged, lost, returned orders.- Communicating with suppliers on a daily basis, with regards to getting items shipped by organising couriers, obtaining product information for customers, organising returns and refunds for products.- Communicating with couriers about lost orders, delivery dates and times on behalf of customers.- Contributed to the education and training of new co-workers.Achievements:- Organised and implemented email templates for customer service team, this significantly streamlined the response time to customer emails and offered a further level of professionalism to a fast-growing business.