Srdjan Savcic Email & Phone Number

Sydney

Sydney, New South Wales, Australia

Sydney, Australia

• Developed & maintained campaign briefs for new and existing activities including creative & customer data targeting data requirements.• Assisted the Senior Marketing Manager to develop customer communcations engagement strategy.• Worked with creative agencies to bring customer insights into customer communcations.• Managed the day to day execution of direct marketing campaigns such as EDM’s & SMS including setting upcampaigns, proofing and executing within our campaign platforms.• Worked with external agencies managing campaign platforms to set up and execute campaigns.

Sydney, Australia

•Ensuring that customers understood what was required of them once they took out a new product, help them recognise the value of that product in helping them achieve their goals, and address any issues they might have early on in their journey.• Working in Agile sprints & Methodologies to drive main financial instituion behaviour in new consumer transaction and home loan customers. Executing omni-channel customer journeys via test and learn initiatives, measuring and understanding performance, and optimising programs to drive results.• Created a CRM onboarding journey targeting customers who have recently settled on a home loan and customers who’ve opened up a new business banking account, to ensure they are well equipped to utilise their accounts to the full potential.• Day to day tasks included managing and coordinating marketing campaign creative, leading market research efforts to uncover customer desirability , and liasing with creative agencies.

Sydney, Australia

Sales Team manager- managing 10 sales representatives to live the customer promise, help customers achieve their milestones by offering different consumer lending products such as personal loans, credit cards, overdrafts & deposit accounts.

* This team consists of 10 bankers who have recently joined the Customer Contact Centre. I have actively participated in the bankers learning in classrooms to assist with front line knowledge.* Displaying role model behavior by living the Westpac Group values that I instill in my team.* First year attrition is a major focus of the role, ensuring bankers are engaged and are meeting all KPI’s, managing effectively, coaching, motivating team members, driving sales, meeting deadlines, compliance requirements, and managing performance issues.

* The Work @ Home Team consisted of 10-12 bankers working remotely and handling a range of skills including Lending Solutions, Consumer Solutions, Lending Connect, and Consumer Connect. (Cross-skilled team)* Key element of the role included building and maintaining stakeholder relationship such as IT Management and CCC Support to ensure our remote systems were up to date to support bankers.* Strong focus on staff engagement, driving sales, motivating staff, supporting staff, producing/ analyzing reports, meeting/exceeding KPI’s & benchmarks were a significant part of my role.

Sydney, Australia

* Analyzing and collating data about bankers’ performance and coaching accordingly, driving and motivating sales to achieve higher performance, listening to and providing feedback regarding calls for bankers.

Delivering exceptional customer service for new/existing customers, handling and assisting customers’ enquiries (first call resolution), and determining unstated needs by exploring opportunities with customers to expand their wealth with the Westpac Group