Managing a family owned restaurant

Managing Nordics and Baltics in very competitive environment. Sucessfully leading and wining RFP's for lodging for Fortune 500 companies.

Managing a family owned restaurant

Responsible of development of traditional and non-traditional (e-commerce) card payment acceptance in Serbia and Montenegro. Focusing on growing merchants business by introducing different revenue increasing strategies i.e. marketing activities together with acquirers (banks), helpingmerchants with introduction of e-commerce solutions. As well I’ve worked on introduction of new services from MasterCard. I was responsible for budgeting and preparation of business case in order to get buy-in both from MasterCard and from clients. Together with country management and pricing team I was managing and executing business strategy for Commerce development and economic models including Interchange Bank fees & pricing to enable growth within new Commerce sectors as e-commerce, governmental, bill payments, transit, whole sale, delivery companies etc.

Strategic management of portfolio of top 10 Nordic companies (Ericsson, Maersk...) who had Concur EMS. Focused on increasing annual cloud subscription revenue, number of softwear licences, customer retention and satisfaction. Actively working on each customer's technology footprint, strategic growth plans, technology strategy and competitive landscape. Preparing and development of strategic business plans to address customer and prospects priorities and pain points.

In this role my targets were local and regional charge volume growth, customer satisfaction, cliententrenchment and retention. During these years I have successfully retained and renewed 2 major global clients, renegotiate one more contract avoiding RFP and retained a very big B2B account, competing against a very strong Scandinavian bank. The key win-strategy was a establishing a trusted advisor role, well prepared consultative approach and knowledge of the end to end process. I’m working very close with my clients, most commonly with the procurement, finance, HR and other key stake holders. Nominated for President Award (during April 2015).

Targeting local charge volume growth, customer satisfaction, client entrenchment andretention I manage to over achieve always my targets. I was locally managing a portfolio of 30 big global companies.

In this role, which was divided in 3 different sub-roles, I was successfully conducting management anddelivering results.• Sales Manager, I’ve managed to bring one Swedish industrial company and one local law firm to American Express Network which was enough to overachieve my target by 70%.• Head of Remote Account Management Team (3 FTE’s) that managed a portfolio of 1000 mid marketaccounts. Focus in this area was portfolio growth and client retention. Through close and hands oncoaching of my team I managed to grow portfolio 30% above the target.• Relationship Manager for a bank that offered corporate payment products. During this period I managed to increase results 160% vs previous year. I was responsible for business plan, portfolio growth, marketing plans and coaching. Key of success was close relationship with the stake holders, understanding of banks pain points, their goals and our capabilities to deliver the solution. Nothing would happened if I didn’t successfully leveraged inhouse resources we have, i.e. consulting, risk, pricing, legal and all other teams. This gave me the permanent jobe and my next role as Account Development Manager.