With a passion as an Information Technology Analyst at AtkinsRéalis, I provide IT service for AtkinsRéalis troubleshoot issues, and deliver solutions with efficiency and professionalism. I have successfully resolved multiple complex and urgent cases, resulting in improved customer satisfaction and retention rates. I also collaborate with other IT professionals to support innovative and in order to develop my IT knowledge using my skills in SQL, Java, and data analysis.I have overall 3 years of experience in IT Service desk at NTT data and as digital case management in technical support, working as a Advisor at 247.ai.Apart from it I have developed skills in C, C++, DBMS, SQL, JAVA, and data analysis, which enable me to provide clients with easy-to-understand guidance and actionable advice. I am currently pursuing an MBA in Data Science and Data Analytics from Jain (Deemed-to-be University), where I am learning to apply my technical and analytical abilities to support innovative and impactful IT projects. My goal is to leverage my Microsoft certification and IT expertise to contribute to the advancement of technology and data-driven solutions