Sree Shalini Email & Phone Number

Malaysia

Key Responsibilities:1. Operational Risk Management:-Develop and implement comprehensive operational risk management strategies.-Conduct risk assessments, identify potential risks, and assess their potential impact on the organization.-Recommend and implement risk mitigation measures to reduce operational vulnerabilities.-Monitor risk indicators and establish early warning systems to proactively address emerging issues.2. Communication and Training:- Act as a liaison between different departments to ensure effective risk communication and knowledge sharing.- Develop and deliver training programs on risk awareness and mitigation strategies.- Facilitate cross-functional meetings to promote risk discussions and resolutions.3. Risk Analysis and Reporting:- Analyze historical data and emerging trends to provide actionable insights into operational risk.- Prepare detailed risk reports for senior management, highlighting key risk indicators and potential areas of concern.- Collaborate with data analytics teams to enhance risk assessment methodologies.4. Process Improvement:- Identify process inefficiencies that could lead to operational risk and recommend process improvements.- Drive process optimization initiatives to enhance operational resilience and reduce risk exposure.5. Collaborative Leadership:- Foster a culture of risk awareness and accountability across the organization.- Collaborate closely with internal teams, including Legal, Compliance, and Audit, to align risk management efforts.- Lead cross-functional teams in response to incidents or emerging risks

Malaysia

- Establish, maintain and administer the implementation of the Risk Management Framework, policy, and processes across the Group's businesses and operations- Coordinate the risk assessment processes, inclusive of facilitating risk assessment workshops, follow-up on the risk identified and effectiveness of mitigation controls/activities, updating risk registers, and preparation of reports- Support the development of guidelines, policies, and framework to strengthen risk management activities and practices within the Group- Conduct In-Office Inspection according to the Head Office rules.- Undertaking periodic self-assessment on key control to assess the proper functioning andadequacy of existing controls.- Prepare deliverables such as Management reporting (Management Executive Committee,Board of Directors, other regional head office meetings etc).- Prepare monthly scorecard/incident reporting and other departmental reporting and ensure timely submission to the relevant party.- Ensure all record-keeping and operating practices conform to established rules and procedures.- Plan and organize Management Executive Committee, Board of Directors, and other regional head office meetings- Make Organization goals, monitor them, and fill in the gap.- Perform other duties as assigned by the Supervisor / Management from time to time.- Cover the duties of staff members in the department in his/her absence.- Support Bank activities interrupted by an emergency/crisis.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

I have been in the Quality & Risk Management field for almost 6 years. This role requires me to be very diligent and analytical towards the scope of work by the Operations Team in Private Banking, Security Services and Financial Market sector. - Define long-term risk roadmap, leading the adoption and development of new technology, processes, and continuous improvement of risk management practices- Support and partner with the business in driving a balance between business growth and risk management, ensuring that risk management priorities- Oversee daily operations of risk management matters- Lead early identification of risks across the organization, including initiatives, for forward-looking risk management- Work with the first line of defense to identify, assess, document, and regularly review risks of all risk types and coach the business to design and implement controls- Assist with developing and implementing risk policies, risk procedures, key risk indicators, and risk appetite statement- Monitor risks against limits and thresholds, and produce respective reports to management and other relevant stakeholders- Implement and oversee the risk incident management process including registration of risk events (including fraud), managing and delivering risk incident reports for senior management and regulators- Coordinate and conduct RCSA Program with Businesses including challenges and reviews- Develop and conduct risk training for staff with risk management responsibilities and general staff to raise risk awareness- Liaison with internal & external auditors and regulator responses where required- Manage and grow an optimised, engaged and high performing team of risk professionals.

Malaysia

- Provide escalation for the global IT operations team on incidents in the region ensuring Mean Time To Restore (MTTR) is minimized in the event of degraded service or outages. - Participating in internal/external troubleshooting bridges and providing updates to key internal stakeholders- Manage incidents in line with agreed processes, contractual service levels, and KPIs, resulting in the restoration of normal service quickly, efficiently, and professionally with minimal impact to customer service. - Managing incidents to closure and dispatch of follow-up actions to the appropriate parties- Provide internal leadership with progress updates on major incidents- Participate as part of the overall IT Service Management team on the core functions of Event Management, Incident Management, RCA (Root Cause Analysis), Problem Management, Capacity Management, and Change management as part of an ITIL-based environment- Continuously drive operational excellence to meet and exceed customer service SLAs and KPIs providing monthly analysis and reporting to Customer Success, IT Service Management team, and the customers

Malaysia

• Handles both customer queries and billing for contract received.• Assist in reducing Business Manager’s tasks• Handles services APAC, SoAM, NoAM & EMEA countries

Mala

• Process Bill Payment & Written Instructions from HSBC UK Customers• Trained on signature verification.• Making outbound calls to verify instructions• Handle inbound call from Premier,Advance & Mass Marker customers.• Respond to email correspondence with various departments within HSBC Bermuda• Handle inbound and outbound call to Business Banking customers • Handles investigation that is routed to the team

Certification, Yoga Teacher Training/Yoga Therapy, 200 Hours

Activities and Societies: Prenatal & Postnatal Yoga Instructor, 200hr verified Hatha Yoga Instructor, Karma Yoga Activity

Bachelor Of Arts - Ba, Accounting And Finance

Certificate, Integrative Nutrition & Health

Master Of Science - Msc, Quality Management