Sree Vidhya Narayanan Email & Phone Number

Chennai, Tamil Nadu, India

• Delivered a 4 million project by automating Dental Claims process by eliminating multiple hand off by merging both upstream and downstream process.
• Spearheading team of 300+ members along with 5 Asst Mangers. Manage P&L management and Gross Margin delivery of account.
• Responsible for the end-to-end processing of dental claims, from integration into the manufacturer's Guardian system t o member claim processing.
• Managed End to End process migration support for various processes & providing one view to leadership on overall Headcount Walk including new migrations and efficiencies delivered.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Client/Stakeholder relationship management, including but not limited to, engagement, reviews, escalation management, satisfaction and invoicing. Consistent transition of upstream and downstream processes.

Chennai Area, India

• Interfacing with top management for evolving strategic vision, driving change, infusing new ideas and taking productivity to the next level. Daily workflow management in order to meet agreed Service Level Agreements.
• People Management: Manage the local support operation. Includes, managing a team of 80 Team Managers. Enable a self- driven, customer-focused and innovative team.
• Managed categories that includes FMCG/Apparel/Consumer Electronics and Sporting Goods products populates/ procures content for the Amazon Catalog. Interact directly with Amazon internal vendors across the globe (.
• Working with internal/external stakeholders, use system and process knowledge, to plan and execute actionable to deliver on business metrics through a data-driven approach. Use data to analyze trends, process gaps and.
• Metrics Management: Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team.
• Capacity Planning for internal processes and assess success metrics to set goals and provide inputs for annual planning for respective processes.

Chennai

• Mentored and trained IDPs (improvement development plans) for high performers and PIPs for low performers.
• Redefined specifications a n d actively participate i n explaining changes/requirements to the management team and customers.
• Collaborated with senior management t o design and implement appropriate operational strategies. Developed, attracted and retained talent through effective people engagement. Weekly review with leadership/management.
• Managed a team o f 5 0 members including Process Managers, Quality Managers, I M Managers a n d Process Managers that handle the transaction based process on the severity given by the client in the field of order.
• Explained the importance of CAPA and encourage the team to implement RCA during escalation.
• Handled customer calls and participate/ actively participate in planning/forecasting peak volumes and interacted with Country Directors. Updated EWS (Early Warning System) & applied retention technique.

Chennai Area, India

• Manage a 50 member team consisting of Process leads, Quality leads, IM leads and Process executives dealing with transaction based process based on severity levels raised by the clients in Order Management and Pricing.

Executive Masters In Finance Management, Finance And Financial Management Services, A

Post Graduated in Finance Management in one year program in 2007 with an overall aggregate of 73 %

B.C.S, Banking, Corporate, Finance, And Securities Law, First Class

Activities and Societies: Actively involved in all College Cultures events.Was elected as collage Vice President for Students Council.