Worked with Salesforce Service cloud. - Participated in JAD sessions and involved in requirement gatherings and defining business requirements and reporting back to stakeholders.- Construct workflow charts and diagrams.- Studying system capabilities and writing specifications.- Improve systems by studying current practices; designing modifications- Monitor project progress by tracking activity and resolving problems- Prepared reports and dashboards- Publishing progress reports and recommending the nexessary actions- Configured email -to- case and web-to case to generate cases.- Set up Omni channel for routing the cases to support executives and to route the cases automatically.

• Interacted with various business team members to gather the requirements and documented the requirements.• Analyzed the Scope of the Requirements, and managed requirements to align with the business standards.• Participated in Requirement Gathering Sessions & JAD Sessions.• In charge of conducting the UAT with the Business users, and gathering feedback, and providing the same to the Development team.• Reviewing the test cases provided by the QA team, and provided feedback.• Created user Roles and Profiles and sharing settings.• Used field-level security along with page layouts to manage access to certain fields.• Designed and deployed Custom tabs, validation rules, and Auto-Response Rules for automating business logic.• Created workflow rules and defined related tasks, email alerts, and field updates.• Developed a web-to-lead functionality that directs leads to Salesforce CRM.• Created various Reports and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.• Created custom Dashboards for the manager's home page and gave accessibility to dashboards for authorized people.• Conducted GAP Analysis and enhanced business process by integration• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports• Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation, and formula fields to the custom objects.

Worked with Salesforce Service cloud. - Participated in JAD sessions and involved in requirement gatherings and defining business requirements and reporting back to stakeholders.- Construct workflow charts and diagrams.- Studying system capabilities and writing specifications.- Improve systems by studying current practices; designing modifications- Monitor project progress by tracking activity and resolving problems- Publishing progress reports and recommending the nexessary actions- Configured email -to- case and web-to case to generate cases.- Set up Omni channel for routing the cases to support executives and to route the cases automatically.

Worked with Salesforce CRM to automate and streamline existing business processes and Identifying the Gaps to streamline the process more efficiently.• Interacted with various business team members to gather the requirements and documented the requirements.• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.• Participated in Requirement Gathering Sessions & JAD Sessions.• In charge of conducting the UAT with the Business users, and gathering feedback, and providing the same to the Development team.• Reviewing the test cases provided by the QA team, and provided feedback.• Created user Roles and Profiles and sharing settings.• Used field-level security along with page layouts to manage access to certain fields.• Designed and deployed Custom tabs, validation rules, and Auto-Response Rules for automating business logic.• Created workflow rules and defined related tasks, email alerts, and field updates.• Developed a web-to-lead functionality that directs leads to Salesforce CRM.• Created various Reports and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.• Created custom Dashboards for the manager's home page and gave accessibility to dashboards for authorized people.• Conducted GAP Analysis and enhanced business process by integration• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports• Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation, and formula fields to the custom objects.• Created flows using flow designer and flow builder tools to design complex workflows