English literature graduate turned IT Professional, working dual roles; as a Monitoring Analyst and Shift Lead. As a Lead, I document team processes and craft efficient workflows; as an Analyst, I look for anomalies in clients' IT infrastructure.In IT, I've gained foundational knowledge in cloud computing, hardware/software, networking, and troubleshooting. I'm also familiar with monitoring tools like Site24x7 and Nagios.Recently, I dived into Data Analysis, earning a Google certification. I've gained proficiency in Spreadsheets, SQL, R Programming and Tableau, along with Lucidchart.I bring a unique blend of creative and IT skills to the table, and is eager to excel in a career where both are valued.