Sreehari Santhosh Email & Phone Number

Toronto, Ontario, Canada

• Manage QFM (Computerized Maintenance Management System) daily for event creation and building operations, coordinating electrical, plumbing, HVAC, painting, Biomed, and IT issues with technicians and mechanics.• Create and dispatch work orders to service providers, prioritize events, plan and schedule work for smooth facility operations, and communicate with technicians, service providers, landlords, and relevant parties.Monitor automation software including Swisslog AGV Systems, Pneumatic Tube System, Transvac System, RTLS Alert View, and OTIS Elevator EMS Monitor; provide customer service support via telephony system, and issue badges and parking permits.• Participate in Dispatch Centre program initiatives, work closely with Security for CCTV monitoring and live Y-Code announcements, and perform administrative tasks managing Outlook and SharePoint with managers and staff.• Handle API monitoring and coordinate with Toronto Fire for trouble and global bypasses.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Examining and swapping out malfunctioning hardware parts of set-top boxes, computer peripherals, and network routers.• Determining electronic errors and resolving them at the component level.• Maintaining the network devices by applying software updates that ensured their security and updates.• Recording work and submitting repair reports.

Toronto, Ontario, Canada

• Receive consumer orders and deliver meals as quickly.• Manage the grill area by preparing the necessary meal items in accordance with the order.• Stock the vacated receptacles with contents from the rear storage area.• When the team becomes too busy, manage them.• To finish tasks in the least amount of time, multitask.

Ernakulam, Kerala, India

• Managed support ticket system, resolving 85% of issues on first contact and utilizing MDM solutions for efficient problem-solving.• Maintained high client satisfaction with timely assistance, achieving a 90% satisfaction rate.• Ensured 100% compliance with security protocols for end configurations, including new employee onboarding setups.• Administered user access, processing requests within 24 hours using a Helpdesk Ticketing system, optimizing onboarding experiences.• Achieved a 98% on-time deployment rate for new computing resources, facilitating seamless onboarding and system management.

Diploma Of Education, Computer Systems Networking And Telecommunications

Bachelor'S Degree, Computer Science