Organisation – HPE – Microfocus -BengaluruDuration – November 19th, 2007 to April 2nd, 2018.Micro Focus International is a multinational software and information technology business based in Newbury, Berkshire, England. I worked as a Technical solution consultant in NNMi (Network Node Manager) and NA (Network Automation).My Responsibilities involveda) Supporting NNMi and NA a component of HPE Openview Software which is a network monitoring tool and Automating tool respectively.b) Worked as a dedicated consultant for Accenture for 2 years in resolving their day to day HPE NNMi and NA issues.c) Reproduce issues in lab for troubleshooting and engineering requirements. d) Resolution of support tickets, escalation and filing bugs with engineering.e) Active participation in gaining knowledge via engineering forums and participation in HPE technical forums.f) Create KB articles and documents along with guides on NNMi and NA.g) Shadow training and scaling skills of new team members.h) Provided technical training to optimize utilization of HPE tools at Microsoft – Hyderabad, India.

Dell International Services is the world’s leading computer systems company which manufactures Notebooks, Desktops, Servers, Printers, Software and provides services to customers directly. My Responsibilities involveda) Mitigating and resolving customer credit issues and discrepancy.b) Maintaining SLA agreements between customer and Dell.c) As a resolution expert, mentoring, training and ensuring smooth co-ordination within internal teams.d) Taking additional responsibilities of order releasing issues.Took initiative in providing agile assistance for Business Process Improvement of entire outsourced order processing workflow.

Organization: Maharani Lakshmi Ammani College, BangaloreDuration: November 2003 – March 2004.Maharani Lakshmi Ammani College is an educational institution affiliated to the Bangalore University. My Responsibilities involveda) Teaching undergraduate students pursuing Computer Science. b) Administration of the Lab and network equipmentc) Being part of core team of college who worked for the NAAC Accreditation INDIA.