Sreejan Soni Email & Phone Number

Bengaluru, KA, IN

Bangalore Rural, Karnataka, India

• Tailored solutions ensuring client satisfaction and retention, maintaining CSAT ratingsbetween 98-99%.
• Managed major premium client accounts, enhancing consultant performance and processefficiency.
• Recognized as a top performer, reflecting my strong communication skills and proactiveproblem-solving approach.

Bengaluru, Karnataka, India

• Led in sales achievements through inbound call management, consistently exceedingmonthly targets.
• Provided consultative customer service and specialized in booking packages, contributingsignificantly to monthly revenue.

Bengaluru, Karnataka, India

Excelled in B2B sales outreach, leading a team to achieve ambitious sales targets andmanaging successful email campaigns.

Bengaluru, Karnataka, India

• Confirmed the specific requirements outlined by clients for every request and ensured adherence to these standards.
• Aided in verification procedures by liaising with authorized individuals and conducting thorough research using Google and LinkedIn.
• Maintained precise documentation for client accessibility.
• Offered assistance to two teams consisting of 20 agents each on the floor.
• Chosen as one of 22 distinguished team members personally trained by the client (Hire Right) to optimize operational efficiency.

Bangalore

Helping the players of "SuperCell" Games which is played on a mobile platform, and guiding them to overcome the different issues they face in the game. Also tracking and blocking in-organic players in the system. It also included helping Premium Subscribers with all kinds of problems i.e purchase and post.