 Conduct Executive S&OP meetings with top management to plan for the demand, forecast, production, traded supplies (Local & International), and inventory levels.  Create Rolling Demand & Production plan for 6+ months based on forecasts, coordinate with sourcing team for Raw Material availability.  Maintain SKU level availability across India (35+ branches, all LOBs) with close coordination with the logistics team & sales team  Maintain optimum inventory levels and Inventory aging across all stock points to optimize the operating cost.  Manage product sourcing from manufacturers located in India, Turkey and China  Drive long-term demand and capacity planning (SBP, ABP – Strategic & Annual Business Planning) while coordinating with other stakeholders.

 Responsible for demand, supply and inventory management; Drive SIOP discussions for Indian Market, supply risks analysis (SRA), Forecast Accuracy analysis and Bias.  Drive and implement solutions to improve demand forecast accuracy, address demand-related issues in a timely and effective manner, support management with risk assessments and mitigation activities.  Manage product sourcing from manufacturers located in India and Turkey.  Drive long-term demand and capacity planning (SBP, ABP – Strategic & Annual Business Planning) while coordinating with other stakeholders.

 Responsible for coordinating service delivery centres, optimizing delivery parameters, and ensuring seamless coordination with the call centre.  Oversee technician recruitment, induction, training, and retention programs. The role includes implementing management information systems (MIS) for performance analysis and control measures, with a focus on enhancing contract sales business through strategic initiatives  Implement and manage MIS systems to track and analyse key performance indicators (KPIs) for service operations.  Put in place control measures to ensure adherence to service quality standards and operational efficiency.  Develop strategies to enhance contract sales business by identifying new opportunities, negotiating contracts, and fostering client relationships.

 Oversee the overall service operations in the assigned area.  Manage and optimize service delivery processes to meet or exceed customer expectations.  Provide guidance, training, and mentorship to ensure high levels of performance and customer satisfaction.  Lead and manage a team of service technicians and support staff.  Build and maintain strong relationships with customers, addressing their concerns and ensuring high levels of customer satisfaction.  Monitor and evaluate the performance of the service team against key performance indicators (KPIs).  Monitor and evaluate the performance of the service team against key performance indicators (KPIs).  Identify training needs for service technicians and coordinate training programs to enhance their skills and knowledge.  Implement inventory control measures to reduce excess or obsolete inventory.  Provide field support to service technicians, including troubleshooting complex issues and addressing escalated customer concerns.  H-UPS In charge (Sales and Service): From April 2009 April to April 2010 (Kerala and Tamilnadu Upcountry)  Area Service In charge (North Kerala): From 30th June 2007 to April 2009.  Magic care development team for their Service operations: - From December 2006