With over 12 years of experience in the eCommerce and logistics industry, I am a strategic leader and a passionate talent developer who drives operational excellence, quality management, and process innovation. As the Associate Director of Operations at Shadowfax, India's largest crowd-sourced delivery platform, I oversee the planning, execution, and optimization of the company's operations across multiple verticals, including food, grocery, pharma, and e-commerce.I leverage my skills in data analysis, decision-making, risk management, technology implementation, communication, cost management, continuous improvement, compliance, performance metrics, vendor management, training and development, and problem-solving to ensure the delivery of superior customer service, operational efficiency, and profitability. I also lead and mentor a team of managers and associates, fostering a culture of learning, collaboration, and excellence. I am committed to advancing the company's vision of empowering local businesses and entrepreneurs with reliable and scalable delivery solutions.