Senior Director - Managed Operations/ Production SupportGlocabl Head for production support and Managed OperationsResponsible for setting up Global Production Operation competency at Bangalore and having direct delivery responsibility of 100 + global accounts in the digital marketing, CRM and Loyalty domain.Implemented "As A Service" ( aaS ) model for Epsilon Managed Operations.Responsible for Building the Shared Production Operation Center at Bangalore.Responsible for transforming Production support to ITIL aligned outcome based managed service model by building a shared support team at Epsilon, Bangalore.Exposure in DevOps and SRE process Helping fortune 500 client base by supporting products and solution built for Digital Marketing, Loyalty and CRM product for SaaS and traditional enterprise platformHigh level Responsibilities Includes? Recruitment. ? Offshore-Onsite transition and delivery management ? Building the Operation Framework and Process standardization.? Pre sales support, contract management? Escalation Management• 21+ years of rich experience at various capacities as Director, Program Manager, Project Manager, . Facilitated multimillion projects for high profile customers like Belgacom, SONY, AT&T Bank of America, Citi Bank, McD,Charter,Hilton,AbbVie,Intel, Comcast, T mobile,and HP. • Well versed in ADM, ITIL concepts, Global delivery and Transition Management and Six Sigma methodologies driving the quality products for Service Delivery and Service Support. • Experience in managing 24X7 application, Product and Infrastructure support operations adapting to T&M,FP and outcome based Managed Operations models focusing the customer engagements. Contribution towards Pre-Sales team on the revenue, margin and financial projections for winning the contracts across regions.• Post Graduate with Master’s Degree in Computer Science from National Institute of Technology and MBA (Operation) from Symbiosis Center for Distance Learning.Specialties: • ITIL V3 Certification • Six Sigma Gold certified in Infosys• CobiT® Foundation Certification on IT Governance• MCSD in Dot Net
Listed skills include Software Project Management, Sdlc, Pre Sales, Requirements Analysis, and 24 others.