Managed IT Infrastructure, Projects, and OperationsManaged and optimized IT infrastructures, including Veeam and Backup Exec systems, handling 180+ TB of offsite data monthly.Administered Citrix environment with 50 servers, supporting 1,000+ users, and managed VMware infrastructure with 60 ESXi servers.Led Exchange 2010 to Office 365 migration and O365 tenant-level migration post-acquisition.Designed and implemented infrastructure projects: Dell VxRail migration, Active Directory migration, backup infrastructure setup, Symantec Endpoint Protection, and SCCM deployment.Managed Windows 2008,2012 & 2016 server migration, DFS File System Infrastructure, and implemented security tools in compliance with organizational roadmaps.Collaborated with CISO and CIO teams to define and implement IT/security solutions.Contributed to discussions on high availability and disaster recovery for business-critical applications.Prepared annual budgets, streamlined operational processes, and set strategic business goals for efficiency and cost savings.Recruited, managed, and mentored infrastructure team, ensuring skill development and career growth.Participated in Data Center provisioning and decommissioning, ensuring seamless transitions.Configured and deployed hardware: Dell VRTX, HP DL380, Dell VxRail, and IBM Storwiz 3700.

Supervised a 12-member operations team of Infrastructure Service Desk Engineers, overseeing service delivery, incident management, escalations, and SLAs. Managed hiring, budgeting, performance, and ratings for direct reports. Experienced in Patch Management using Altiris and provided L1 and L2 support for AD, Exchange, VMware, and Citrix infrastructures. Familiar with SCCM, Netcool, Nagios, and ManageEngine systems.As a Tier 2 Backup Administrator, managed NetBackup, including installation, configuration, upgrading, patching, and troubleshooting, handling over 3,000 policies across three domains. Worked closely with Dell and HP Quantum Tape Library vendors, participated in disaster recovery exercises, and maintained backup documentation procedures. Managed tape destruction, inventory, changes, and offsite tape management with Iron Mountain.

Infrastructure Management