Established relationships with key decision-makers within customer's organization to promote growth and retention.Negotiated and closed long-term agreements with new clients in assigned territory.Generated new business with marketing initiatives and strategic plans.Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.Reached out to potential customers via telephone, email, and in-person inquiries.Monitored market trends and competitor activities to identify areas of potential opportunity. Compiled product and customer data to generate informed profit projections.Represented company and promoted products at conferences and industry events.Established key performance indicators to track and analyze business progress and adjust strategies accordingly.Scheduled and implemented product promotions in accordance with available inventory and staff resources.Taught consultative selling techniques to new and existing staff members to build expertise.Kept meticulous client notes and updated account information in company databases.Developed process to analyze customer feedback to incorporate insights into product development strategies.Developed new proposals, contracts and Prospect targeting Cold CallingRelationship building and rapportResearchSystems and software programsSales expertiseBusiness development and planningRelationship building and managementOrder management Product and service sales Market understandingExcellent Goals and performanceExcellent Performance metricsExcellent Database ManagementExcellent MarketingExcellent Vendor managementExcellent Account managementExcellent Software procedures to draw in more clients and streamline work operations.Performed client research and identified opportunities for account growth, account penetration and market expansion.Achieved sales goals and service targets by cultivating and securing new customer relationships.

Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.Motivated employees through special events, incentive programs, and constructive feedback. Monitored and handled employee claims involving performance-based and harassment incidents. Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.Led decision-making and implementation of HR policies, procedures, programs and functions. Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.Developed focused training programs, leadership pipeline and succession plans.Managed employee disputes by employing conflict resolution techniques.Supervised and mentored direct reports and developed talented HR teams.Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity. 2007-11 - 2012-08Guided leaders and employees on company policies, programs, benefits and salary administration.

Executed troubleshooting and server support in both in-person and remote situations.Provided secondary training to personnel struggling with technological tools and systems.Identified and corrected system faults to minimize operational system downtime.Provided technical support in both on-site and telephone consultations.Produced reports on success rates and remedial requirements.Wrote work orders, accounting for standard budgeting guidelines and operational parameters. Performed scheduled service work, installations, testing and repairs.Authored technical guidance explainers and whitepapers on systems for use by senior leadership. Oversaw quality assurance management and offered suggested recommendations.Monitored ongoing technical compliance with applicable laws and regulations.Maintained service schedule for software and hardware.Oversaw development and maintenance of organization computer systems and intranet. Managed use of various types of databases and configured, installed and upgraded new ones. Participated in system development life cycle from requirements analysis through system implementation.Managed and monitored installed systems for highest level of availability.Designed and implemented system security and data assurance.Defined enterprise processes and best practices and tailored enterprise processes for applications. Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.Resolved issues related to operational components for LAN, WAN and voice systems.Wrote and maintained custom scripts to increase system efficiency and performance time.Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.