• Evaluate existing processes, procedures, and systems of Government departments.• Prepare concept notes, Functional Requirement Specifications, DPR, and RFPs for projects.• Explore business development and partnership opportunities.• Oversee staffing requirements.• Evaluated proposals received from CSR-funded non-profit organizations and corporates for partnering with Karnataka state education department and forged partnerships.• Guided department and partners in conducting baseline assessment, implementing, monitoring and performing impact assessment of digital education initiatives.• Guided the department in in-house development of Teacher Training Management System (TTMS) and migration of existing paid system from external vendor.• Guided the department in in-house development of State Scholarship Portal (SSP).• Curated content and performed audience-engagement analysis for the 50-day Makkala Vani program telecast during the pandemic.• Led the Ministry of Education’s national teacher platform (DIKSHA) implementation program in Karnataka, resulting in Karnataka being one of the top 10 contributors and consumers of content on DIKSHA portal.• Trained state content development team on customization, administration, and content creation activities on Moodle-based LMS.• Planned outreach activities for new digital education initiatives to ensure ground level impact• Trained primary and high school teachers, heads of institutions, and officials of the education department in implementing technology in schools, creating digital learning resources, and on policy matters related to the new initiatives of the education department• Planned annual budgets for the content development team and monitored its utilization • Reviewed existing processes, resolved bottlenecks, and implemented best practices in training and content development.

• Conducted training needs analysis and identified training requirements across business groups• Strategized learning solutions, infrastructure, and assessment methodologies, including certification and badges • Managed projects from analysis to evaluation• Implemented and shared best practices across the organization• Mentored teams on project and non-project initiatives• Designed templates, style guides, and checklists for various stages of content development• Designed and developed courses (ILTs, WBTs, and Virtual Classroom courses)

• Led teams comprising Instructional Designers, Graphic Designers, Programmers, and Testers• Managed projects from needs analysis and resource planning to go-live• Reviewed and signing off releases• Upskilled and cross-skilled team members• Designed and developed training materials for ERP and CRM domains

• Developed style guides and checklists for different stages from pre-production to final release• Ensured that content adheres to the defined standards • Defined content development processes to improve quality and ensure resource optimization• Analyzed defect reports and shared with the teams to reduce errors and continuous improvement• Developed CBTs, WBTs, etc., for various types of clients

• Prepared CBT and WBT storyboards for various types of clients, including K-12• Reviewed content developed by other stakeholders • Conducted functional and usability testing of outputs at different stages