• Highly effective in organizing and conducting and organizing team & review meetings,Sales & Customer support team.• Working on daily task activity to address customer queries and to help the team prioritize their activities or customer responses• Prioritizing the workable portfolio to perform cash collections, reconcile payments, portal invoicing, EMEA & US region calls to assist customer queries effectively.• Working with different teams when needed to resolve issues, refunds and customer queries on their accounts.• Organizing payment plans to customers upon their request and conducted is negotiation meetings to make the account current.• Working on tickets towards their resolution. Raising alerts to avoid account reactivation of delinquent accounts, of any unpaid accounts.• Maintaining the attendance and leave schedule of the team.• Conducting calls with sales, other team managers, IT teams etc.. as required.• Handling a 7 FTE's team and have circulated the daily activity distribution report.• Successful Process improvements implemented. Raising tickets to technical team, other teams and working with them to help resolve team’s issues, via tickets management and task assignment.• Working closely with quality team and suggesting changes.• Designed training plans and trained 3 new joiners, co-coordinated with the training team to LTO’s.• Worked on customer chargeback requests, validating the requests via phone calls & emails with the available transactions.• Worked with respective teams to assist customer and to validate customers on their charge back request.• Handled customer disputes in various ways, including assisting customers with a payment plan when requested. Took the required internal approvals.• Managed SOP’s, updated them in a timely manner, also empowered the process with new activities.• Worked on portals like ARIBA, Tungsten etc.. to assist the customers payment system

• Accounts Receivables on ratings service and with other integrated teams like, Cash applications, Accounts payable, Billing, Quality audit team and higher management.• Identifying the credibility / validity of the billed invoices.• Calling the Payers, Issuers, Trustee or the Bond council related to deals, issuances and invoice payment.• Investigating on duplicate payments, unapplied cash and refunds or chargebacks if any.• Resolving customer queries about the billed invoice related quires. Preferably a single call resolution.• Sending quality reports to the manager and handled the team on the cash collection and delinquency.• Assisted the manager in preparing team dashboard reports presentations, each month on the team’s performance.• Assisted the new joiners and working with client managers, for a successful onboarding. Helped them gain accesses to the required tools to perform their daily work activities.• Conducted cross training within the team among segments, making them self-dependent.• Building team strategies periodically, for effective collections efforts.• Assisted QA team with conducting the Process knowledge tests within my team, by coordination with training team and shared scores with management & training team.• Assisted customers on their chargeback requests, validated with transaction details with background• Assisted bank with the transaction validity details, when the vendor is contacted.• Delinquency reduction and adjustments to invoice amounts upon valid requests like, billing corrections.• Sending month end reports and to contact senior management when required.• Designing training plans and trained 6 new joiners, co-coordinated with the training team till LTO’s were issued.• Reporting teams daily & moth end performance reports to Sr. Management.• Maintaining the attendance and leave schedule of the team.