Sree Lekshmi Bhadradevi Email & Phone Number

Thiruvananthapuram, Kl, In

Trivandrum, Kerala, India

• Orchestrated QA initiatives, ensuring 100% industry-standard adherence and streamlined processes.• Analyzed root causes, implementing strategic solutions for recurring issues and enhancing system efficiency.• Developed expertise in L1/L2 support, assisting in SOP implementation and reducing issue resolution time significantly.• Optimized Incident ticket and Client Onboarding processes, ensuring seamless operations.• Validated and monitored Risk Client details, contributing to… Show more • Orchestrated QA initiatives, ensuring 100% industry-standard adherence and streamlined processes.• Analyzed root causes, implementing strategic solutions for recurring issues and enhancing system efficiency.• Developed expertise in L1/L2 support, assisting in SOP implementation and reducing issue resolution time significantly.• Optimized Incident ticket and Client Onboarding processes, ensuring seamless operations.• Validated and monitored Risk Client details, contributing to robust risk management practices.• Spearheaded the creation of comprehensive product documentation, including client KYC, Product, and Process Repository.• Utilized advanced SQL queries for troubleshooting complex issues, leading to swift and effective resolutions.• Collaborated seamlessly with cross-functional teams to promptly address customer issues, prioritizing satisfaction.• Contributed significantly to deploying software updates and participated in rigorous product testing phases.• Organized and conducted informative meetings to educate users on product capabilities, fostering deeper engagement.• Worked closely with senior analysts to analyze and diagnose software defects, contributing to a proactive problem-solving approach.• Actively participated in product training sessions to enhance knowledge and support capabilities.• Played a pivotal role in process improvement initiatives, enhancing the efficiency and effectiveness of support operations.• Assisted in creating and updating quality checklists, guidelines, and training materials, ensuring continuous improvement.• Served as a reliable Point of Contact (POC), demonstrating leadership and effective communication. Show less

• Efficiently managed customer communications and details on Salesforce, enhancing data organization.• Delivered proactive first-line support for customers through email, phone, and ticketing systems, ensuring prompt issue resolution.• Provided valuable feedback to product development and engineering teams, contributing to enhancements based on customer needs.• Excelled in quality assurance evaluations, promptly addressing SLA issues.• Stayed ahead of industry trends by… Show more • Efficiently managed customer communications and details on Salesforce, enhancing data organization.• Delivered proactive first-line support for customers through email, phone, and ticketing systems, ensuring prompt issue resolution.• Provided valuable feedback to product development and engineering teams, contributing to enhancements based on customer needs.• Excelled in quality assurance evaluations, promptly addressing SLA issues.• Stayed ahead of industry trends by monitoring evolving software and technologies impacting customer requirements.• Identified trends in client requests, contributing to proactive problem-solving initiatives.• Implemented robust training programs, fostering continuous learning and development.• Mentored new team members, cultivating a culture of ongoing learning and development.• Managed escalated cases, ensuring timely resolution and fostering strong client relationships.• Developed expertise in multiple products within the company portfolio, serving as a go-to resource for colleagues.• Managed escalated cases with a focus on timely resolution, fostering strong client relationships.• Developed expertise in multiple products within the company portfolio, serving as a go-to resource for colleagues seeking guidance on specific features or functionalities. Show less

• Experience in SAP and calibrated equipment for precision and efficiency.• Analyzed and deciphered documents detailing standard operating procedures, safety regulations, and job-specific protocols.• Successfully completed rigorous training programs and exams, upholding apprenticeship status with dedication.• Collaborated with project managers to formulate strategic work schedules for both overall projects and individual stages, optimizing efficiency.• Maintained meticulous and… Show more • Experience in SAP and calibrated equipment for precision and efficiency.• Analyzed and deciphered documents detailing standard operating procedures, safety regulations, and job-specific protocols.• Successfully completed rigorous training programs and exams, upholding apprenticeship status with dedication.• Collaborated with project managers to formulate strategic work schedules for both overall projects and individual stages, optimizing efficiency.• Maintained meticulous and well-organized records of completed tasks, ensuring accuracy and accessibility.• Contributed actively to the execution of company initiatives and programs, showcasing dedication to organizational goals.• Collaborated seamlessly with team members to streamline task workflows, enhancing overall productivity.• Applied advanced theoretical concepts to real-world scenarios, gaining profound insights into industry-specific principles and practices. Show less

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering

Master Of Business Administration - Mba, Human Resources Management And Services