Sreenath Jayapalan Email & Phone Number

Dubai

Manages relations with payers to generate high reimbursement rates and a low level of denials.Review and analyze customer accounts, identify trends and issues, recommend and implement solutions and see through to a successful resolution.Monitors timeliness and effectiveness of department activities, ensuring that outstanding account receivables are consistent with contracted standards.Incorporate and execute quality assurance processes related to ensuring accurate customer billing activity.Analyze billing statistics and resolve any discrepancies that arise.Getting up repayment plans and working with debt counselors.Reconciliation of claims and providing feedback to senior management about any sorts of risks or future threats.Provide group wise debtors analysis & Non payments trend Analysis to senior management monthly.Conduct weekly meetings with the RCM team to provide guidance and feedback regarding claims processing.Provide projections and reports required, for the development and management of the department's budget in alignment with monthly forecast.Responsible for managing and coordinating the overall functions of the revenue cycle to ensure maximization of cash flow while improving patient, physician and patient relations.Cultivating a culture of compassion, empathy and approachability within the team.Supporting the team's career goals and development through consistent feedback, training, and coaching

United Arab Emirates

Responsible for guidance,support and mentoring of my team members to achieve their personal KPI' and achieving the SLA's by doing the same.Maintain and update CRM application for contact center operations.Staffing and Scheduling.Establishing innovative systems and procedures for handling data and reports for continuous improvements.Real time monitoring of call flow through CMS (Avaya).Suggest measures to reduce the cycle time in responding to customers through email/voice resulting in cost containment and profitability.Provide efficient leadership to the team.Grooming and mentoring the associates into leadership positions.Performance Management - Performance Appraisals, Confirmation Process and Ongoing feedback and training.Need to handle the floor of above 70 CSA's with respect to their shift, breaks and call duration. Responsible for Quality audits with respect to the process.

Monitoring Call flows at the facility and make sure that calls are answered by associates at the advised KPI's. Which includes quality, Customer satisafaction and Average call handling time.Head a dynamic team of 22 members for which i need to monitor there consistency in all the KPI's.Rostering of those members.Pioneer in introduction of Chordiant team (Vodafone)(VAS upselling) across india. Highest collection by the team under my supervision.Helping operations manager with respect to reports for various higher management needs.

Bachelor Of Science (B.Sc.), Chemistry

Secondary Education