Engaging in end to end implementation in a full project life cycle for various EMEA and APAC countries. This includes onboarding calls, project management, implementation, documentation, product testing and go live.

• Worked on projects related to Tool Migration & Enhancement with product development team, including UAT testing and live testing of tool and implementation.• As part of tool migration projects, consulted senior product manager for issue identification and escalation via Jira platform and product calls.• Assisted product development team in tool/project design phase, enhancement of features and further addons.• Worked on multiple tools and queues using integrated tools and addressing issues end-to-end in a timely manner.• Handled escalations from clients (Merchants) and ensured corrective measures taken.• Specialized in money movement errors and payment related errors (Billing errors)• Collected data from database for further analysis and reporting to stake holders, created SQL dashboards for teammate data and queue data• Managed a team of 23 investigators as Acting lead and ensured all key performance metrices are met.• Performed quality checks and handled escalations on the dispute worked by investigators.

1. Monitoring the flow of currencies between two parties. 2. Taking decision on the claims and reverse the amount if found to be valid or deny the claim. 3. Determine the unauthorized transactions and protect the merchant. 4. Tracking and ensuring that the service and item has delivered to the consumers who initiated transaction through PayPal gateway. 5. Validating the claims regarding billing error and take decisions accordingly. 6. Protecting the consumers in case of receiving incorrect service/item and proceed with refund procedures. 7. Work on Enterprise Dispute Management relates issues. 8. Analyzing the fraud buyer or merchant and informing the internal teams on the basis of their trends to mark them abusive and place limitations.