Sreenath Narayanan Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Operational Leadership:• Spearheaded key administrative functions, overseeing procurement, maintenance, and supplier relations to ensure seamless operations.• Managed personnel and supplier records, meticulously updating internal databases for effective document management.• Collaborated with the human resources department, streamlining payroll, personnel databases, and conducting staff training to meet organizational needs.• Demonstrated leadership by hiring, managing, developing, and training a dynamic team, setting and monitoring goals, conducting performance reviews, and administering staff salaries.• Delegated tasks to administrative support staff, optimizing office efficiency and organization.Financial Optimization:• Engineered systems for payment collections, accounts payable/receivable, deposits, and recordkeeping, enhancing financial processes.Team Supervision:• Supervised and managed the duties and responsibilities of a team of front-line staff, ensuring cohesive and efficient operations.• Resolved issues through active listening and open-ended questioning, escalating major problems to the manager for swift resolution.Safety and Compliance Oversight:• Held overall responsibility for Safety and Compliance, aligning with guidelines from Roads and Transport Authority – Dubai, Dubai Municipality, and Emirates Authority for Standardization and Metrology.• Conducted monthly verification of the organization's Environmental, Health, and Safety areas, ensuring compliance with regulatory standards.• Served as the Quality Coordinator for ISO standards, including ISO 9001:2015, ISO 14001:2015, ISO 18001:2007, ISO 17020:2012 (Food Transportation Vehicles Inspection), and ISO 17020:2012 (Inspection of Trailers & Semi-trailers).• Led the Fire Marshall team in coordination with the Dubai Civil Defense Department, contributing to the organization's commitment to safety

Ernakulam, Kerala, India

• Mentored team members to enhance professional development and accountability in the workplace.• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.• Developed strategy to increase sales and drive profits.

Ernakulam, Kerala, India

• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service• Maintaining relationship with bank employees and training them with product knowledge• Built and maintained relationships with new and existing clients while providing a high level of expertise.• Providing financial advisory services to customers• Scrutiny of applications for log in.

United Arab Emirates

• Reviewed general ledger entries and assessed accuracy.• Monitored status of accounts receivable and payable to facilitate prompt processing.• Processed payroll by validating work hours and attendance of employees.• Handling day-to-day cash transactions• Completed financial reports, providing insight into performance, operations and cash flow.• Budget Forecasting.• Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.

Ernakulam, Kerala, India

• Forecasted sales and established processes to achieve sales objectives and related metrics.• Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up• Prepared sales reports with informative graphs and charts to outline key data.• Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.• Researched target market and identified customers' unique needs to suggest suitable products.