• Supporting Cloud Customer Success (CS) Business operations activities of Cloud Computing Portfolio (SaaS/PaaS/IaaS) for JAPAC region. • Tracking weekly forecast, booking status, key deals due for Renewals & Pipeline Coverage and sharing with Business leaders. Preparing Weekly/Monthly/Quarterly decks for Business reviews containing pulse of business priorities, issues and challenges, and translate these into opportunities for continuous improvement and tracking the action items to closure.… Show more • Supporting Cloud Customer Success (CS) Business operations activities of Cloud Computing Portfolio (SaaS/PaaS/IaaS) for JAPAC region. • Tracking weekly forecast, booking status, key deals due for Renewals & Pipeline Coverage and sharing with Business leaders. Preparing Weekly/Monthly/Quarterly decks for Business reviews containing pulse of business priorities, issues and challenges, and translate these into opportunities for continuous improvement and tracking the action items to closure. • Maintaining dashboards highlighting the historical and current performance of the business across APJC regions and by Customers/Products. • Working closely with the Customer Success Leadership team, sharing critical business information to facilitate informed decisions • Tracking Customer Lifecycle: Determine the timing and content of touch points for CSMs along with the customer journey, to drive optimal adoption and to track new vs renewals/expansions. • Performing ad-hoc analysis for the Leaders/Management in devising strategies. • Driving data quality in the APJC region & consistent tracking of the same. • Reporting KPIs, leading success indicators and share with leadership team with Headwinds (which needs deep-dive) and Tailwinds Show less

• Planning for sales – Territory wise and budget preparation• Managing Business Forecasting, MIS Reporting and Executive Decision Support.• Create and Manage a Center of Excellence for Reporting and Analytics Team(s). Work with and Assist the Intel Security Executives and Management Team with various analysis and Special Business Initiatives as needed. • Support the Local/Global Leadership team in driving a smooth and efficient running of the service delivery business operationally.… Show more • Planning for sales – Territory wise and budget preparation• Managing Business Forecasting, MIS Reporting and Executive Decision Support.• Create and Manage a Center of Excellence for Reporting and Analytics Team(s). Work with and Assist the Intel Security Executives and Management Team with various analysis and Special Business Initiatives as needed. • Support the Local/Global Leadership team in driving a smooth and efficient running of the service delivery business operationally. Coordinate with Sales Operations peers globally to support consistent service delivery round the clock. • Perform analysis of data & trends, defines relevant parameters and interprets Data/ Results per business requirements for the purpose of determining performance • Establish and maintain weekly/monthly/quarterly/yearly reporting cadences for stakeholders across the organization.• Analytics – historical data analysis and pipeline data for trends Show less

Preparing Reports for all Service Line.Budgeting and Forecasting ( Monthly Business Performance review with POC’s )Primarily responsible for all team deliverables includes weekly and monthly MIS ,Headcount reconciliation and reporting, Global reporting, Monthly billing andutilization monitoringResponsible to ensure proper resource utilization for the service linesManage people, address concerns if any and responsible for low/nil attritionResponsible to meet the team… Show more Preparing Reports for all Service Line.Budgeting and Forecasting ( Monthly Business Performance review with POC’s )Primarily responsible for all team deliverables includes weekly and monthly MIS ,Headcount reconciliation and reporting, Global reporting, Monthly billing andutilization monitoringResponsible to ensure proper resource utilization for the service linesManage people, address concerns if any and responsible for low/nil attritionResponsible to meet the team deadlines in terms of deliverables with quality.Work with the Service Line leaders to ensure smooth operations supportResponsible to build relation with the internal and external stake holders toresolve issues if anyResponsible to plan and execute the career progression and training requirementfor the team members and service line resourcesResponsible to work with the service Line leaders to ensure the teams follow theProper time charging mechanismResponsible to find out process gaps and fix the solutionsResponsible to handle the Operational Risk Issues in the Team Show less

Providing support to clients on facing on various service lines.Expertise in Global Tool Acceptance Continuance, Global Information System, Global Monitoring System, and Global Financial Information System (SME in GTAC Tool)Superior Client Facing and Drafting SkillsPreparing detailed analysis report based on the request from clients.Knowledge on GTAC Reporting & GTAC Administration support Global ReportingKnowledge on D&B ( Parent, Subsidiary, GUP information )Worked… Show more Providing support to clients on facing on various service lines.Expertise in Global Tool Acceptance Continuance, Global Information System, Global Monitoring System, and Global Financial Information System (SME in GTAC Tool)Superior Client Facing and Drafting SkillsPreparing detailed analysis report based on the request from clients.Knowledge on GTAC Reporting & GTAC Administration support Global ReportingKnowledge on D&B ( Parent, Subsidiary, GUP information )Worked with Technical Team and Application team for the Successful launch of new Versions and patch releases of the products.Coordinated with the EY Global in the implementation of a new customized global Client Relationship Management (GTAC) tool in the Middle East offices.Assisted in mapping compliance requirements and coordinating in developing and implementing the processes in line with pre-set guidelines.Assisted in formulating annual and quarterly independence declarations for client facing staff and done presentations for them in independence awareness.Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelinesExpertise in MIS report preparation. Received appreciation and awards from client for Extra Miler award and Customer Satisfaction Awards Show less

Publishing & Support specialist for WW -  Managing content on WW HP Partner PortalMetrics reporting and survey - Omniture tool ,Vovici tool , Business ObjectsWW e-Comm. (E-Communication) - Creating alerts using EDM & EMS tool , Sending alerts to Partners on HP Promotion.Global Product Catalog: Documents tagged at too high of a product metadata level are showing up inappropriately under multiple product series on the GPP Global Product Catalog. The objective of this is to make sure… Show more Publishing & Support specialist for WW -  Managing content on WW HP Partner PortalMetrics reporting and survey - Omniture tool ,Vovici tool , Business ObjectsWW e-Comm. (E-Communication) - Creating alerts using EDM & EMS tool , Sending alerts to Partners on HP Promotion.Global Product Catalog: Documents tagged at too high of a product metadata level are showing up inappropriately under multiple product series on the GPP Global Product Catalog. The objective of this is to make sure that the information available at portal is relevant, correct and valid. Show less