Sreenath Mukherjee Cpa Chartered Accountant Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

 Develop strategic road-map for Credit & Accounts Receivable functions that supports longer term corporate targets. Manage BAU operations for AR functions - C&I and mass market Vendor management - contract management/ ongoing engagement/ performance evaluation Campaign management - idea development/ implement/ track & measure Crisis management - define crisis/ form business policy/ roll out and execute

Melbourne, Victoria, Australia

 Manage offshore Credit team – OB/IB/Disconnection/Quality/ Training Manage end to end AR functions – mass market and C&I\ Resource forecasting and capacity planning for most cost-effective delivery Performance review with offshore and onshore stakeholders

Melbourne, Victoria, Australia

Responsible for managing solution delivery in AGL for 8+ years across residential, SME & commercial & industrial customer base – primarily responsible for ‘bill to cash’ phase of the customer journey. Key responsibilities: Managing a multi-cultural team located both onshore and offshore  Drive continuous improvement – identify areas of improvement in collaboration  Dialler strategy – process and resource optimisation through dialler partner; ensure no or minimal impact on customer experience Case management – identify areas requires special attention (e.g. accounts with multiple disconnection rejections, hardship, high risk etc.) manage through specialised team. Work force management - ensure resource forecasting model is reliable and continuously reviewed Analytics - work with BI, understand trend & customer behaviour, provide feedback. Developing & implementing strategy ensuring service continuity (BCP)  KPI determination relevant for offshore operation Define success criteria for respective teams & align with business KPI - track and measure performance Compare performance with industry benchmark/ competitor performance.

Manila, National Capital Region, Philippines

Manila Water Inc. largest water distribution company in Manila Philippines. There are four subsidiaries located across the country. Worked as a delivery lead in a business transformation program. Key responsibilities include: Leading a team having multi-organizational, multi-national resources. Business process review of all subsidiaries and recommend process re-engineering. Change management System/ process/ people optimisation and consolidation

Brighton, England, United Kingdom

Southern Water is a private utility company responsible for distribution of drinking water and public wastewater collection in south west part of UK. Worked as senior finance consultant for 3 years. Key contributions## SAP ISU implementation ## Debt Management System ## End to end business process audit and policy recommendation

Cpa (Associate Member), Financial Management, Auditing, Taxation, Costing

Master'S Degree, Commerce, First

Activities and Societies: Inter University Table Tennis tournament, badminton tournament & cricket championship.

Chartered Accountant, Commerce, Financial Management, Auditing, Taxation

Activities and Societies: Articleship

Bachelor'S Degree, Commerce, First