• Promoted online and offline sales of handmade cosmetics to customers.• Actively attended to customers and provided appropriate recommendations based on customer needs.• Processed cash and online payments for all sold products.• Collected customer feedback on products and services.• Developed positive customer relationships through friendly interactions and excellent service.• Established trust in customer relations.

JV Spa and Wellness Center was managed by Dhanwanthari Vaidyashala,Thodupuzha,Kerala in association with Abad Whispering Palms Resort,Kumarakom,Kerala.Duties and Responsibilities:•Greeted all visitors arriving at the center.•Explained recreational and wellness facilities available at the center to the visiting guests.•Actively promoted Spa and Ayurvedic relaxation/wellness therapies.•Promoted sales of cosmetics and wellness products.•Maintained,monitored and updated all official registers and records.•Managed inventory of all sales products.•Ensured guest feedback are promptly collected and corrective steps taken if necessary.•Controlled expenses by monitoring usage of consumables.•Scheduled staff leaves and meetings.•Monitored gym,garden areas and ensured all equipment are functioning properly.•Organized halls for guests requesting yoga and arranged yoga instructors.•Ensured compliance to all health and safety codes.•Resolved guest issues/complaints in a friendly and responsible manner.•Provided in-depth consultations for guests reporting health issues and advised suitable therapies.•Prepared monthly financial reports and reported to head office.